cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy


Lol! Who knows what it's called anymore. I'll call it Barney Purple as u say haha!

Although it does remind me of barney purple haha!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Well @Meowmix, unfortunately it seems like i may never have a chance to own a barney coloured phone. Lol. 😉

Hopefully by the 21st.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

When I go to church tomorrow night, I'll pray for urs to come it! I'll pray for everyone actually to get their devices before the 21st!:)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Sing it with me everyone!

"I love you, you love me.. where  is my galaxy? With a great big thug and a hiss from me to you, don't you want your galaxy too"



Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Awwww thank you @Meowmix, at this point, we may need a higher power to intervene lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

What a song! We should all sing it and hopefully it works! Haha.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

Indeed we do! Since nothing is working, Hopefully that works!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Brings a purple tear to my eye @RAwhite lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Oh sorry, thats just my pink eyes acting up lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Shame the phone never came in 50 shades of grey. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

You know, many women would buy that model lmfao!

I know my girlfriend would have most likely and know many others that would lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

briancheung
I've Been Here Awhile

Rogers Business customer here... #16 in line for the S8 Black, shipped direct to my home... no notification of shipping yet. Just hoping it arrives before my trip to the states on the 25th!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @briancheung

I hope so! Again in past reservations for the business and corporate customers, it's been a couple of days or weeks after launch they got their phones for most reservations. Some got lucky and got it at launch but many got them days or weeks later.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sgupta
I've Been Here Awhile
Bobz,
Try logging in with Windows Explorer. I had the same problem when trying to log in with Chrome or my phone.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Ya I know I'm actually with telus and bought the phone through them. Was just making sure I'm actually going to recieve it this week and didn't misread it (instead of having to wait several weeks or so to recieve it)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I Plan to Stick Around
Seeing as my barney purple orchid grey S8 has shipped, can I assume that only the S8+ grey are the ones rogers is having problems with?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @cez

Im assuming so as well. It's been reported that the S8+ with many carriers with gray haven't shipped yet.

So something tells me that model and that color something is going on.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JerradR

Purolator and or UPS at times show that as a buffer but never really happens. When I get some filters or parts from dyson and or Dell Canada, it shows that and then changes when the first or second scan has been accepted into the system..

Also it should show u the LB of the package coming

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
Very annoyed business customer here. Just got an update and the only thing that changed was the number of new orders! Urg...

This is a status update on the reservation for the Samsung Galaxy S8+ Orchid Grey pertaining to cellular number(s) xxx xxxx.
Your reservation in line, at the time of sending you this email are outlined below

Position #27 out of 174

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

They usually send out weekly emails updating you in the status and number u are in.

I hope the next email is the shipment

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

JerradR
I'm Here A Lot
I'm aware of the standard placer time estimates given. I was just saying I'm glad I'll get the phone and VR headset within the next few days delivered to my house than waiting who knows how long for Samsung to separately ship out the headset.