cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gurneet
I Plan to Stick Around

so much for the pay now have it ship faster option.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Gurneet

I never picked that option as i knew it's not faster and I said that in many comments on here. They did the same for the iPhone 7, Pixel and Note 7. Never got it faster. Actually it came a couple days after launch and if u were lucky, got it on launch.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
See @Meowmix, i dared to be different, ordered the Grey, and where did it get me? The back of the bus. Lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

Tried that option a bunch and I always received "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-ROGERS-1"

 

I'm surprised people actually got through.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gurneet
I Plan to Stick Around

@Meowmix wrote:
Hello @Gurneet

I never picked that option as i knew it's not faster and I said that in many comments on here. They did the same for the iPhone 7, Pixel and Note 7. Never got it faster. Actually it came a couple days after launch and if u were lucky, got it on launch.

Well i did not read the forum before ordering it, i was foolish enough to trust Rogers LOL. I won't be making that mistake again.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

That option always had issues. Thus why i never used it and just used the reservation system. The reservation system might not guarantee you a device on launch but atleast it's a bit faster and shows progress then the ship faster option

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

I wanted the Artic Silver but since they didn't offer it to us, I went with black. I looked at the Orchard Gray and didn't suit me haha.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Gurneet

Believe me, unless they fix up that option, it's best to use the reservation system. Again it might not guarantee you a device at launch, but atleast shows u status updates and such!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around

I actually wanted silver too @Meowmix, but black seemed to mainstream, and ive never been one to follow the masses lol. I wasn't a fan of the orchid grey either ( at this point it might not exist ), but i figured, hey go for the barney phone lol. Bit me lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

My girlfriend had the silver Note 7 and loved it. So i wanted it but Samsung Canada hates us haha. So picked Black.

I saw the Orchard Gray and even though it would be in a case, I though I rather be safe and get black instead. And I was right haha.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mfraser314
I Plan to Stick Around
I'm sorry, Meowmix, I hate to be this guy, but it's been bugging me for about 800 posts. Orchid. Not Orchard. Please. Flower, not tree fruit farm.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

I bet her Note 7 was the bomb @meowmix

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I haven't read the whole thread to get this answer but what's up with the Rogers reservation site??

 

I could never get it to work for me to reserve so I had to call in. Once I called in and got a reservation and the confirmation email, it wouldn't let me log in.

 

I used the temp password, changed my password and try to log in and the site just cycles back to the log in screen.

 

Just have to wait for the update email now? 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Well i learned a valuable lesson @Meowmix, the next time i pre order a phone, i will consult you on colour choices lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mfraser314

Thank you for that. Sadly I type fast and it's always shows that so I Swype up and use that instead. So unfortunately it shows up as that and I never check it out... Either way everyone knows what the color is. So i don't know why it bothered u that much :/.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

Indeed soo. Unfortunately it seems some have " bother" on how I spelled a certain name of a color. Lmfao. So gray and black it is.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Hahaha! She loved it though ahah

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Bobzyurunkle

This isn't the reservation site problem. It seems to be a issue with your My Rogers online account causing this.

I had that issue. They had to fix it on the back end and it took a couple of days.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I'm a business customer. Does that make a difference?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Bobzyurunkle

The business solutions should be able to fix this for u. It might be a back end issue causing it to do this.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Yes, black and Orchard Gray lol, i mean Orchid purple, or was that Orca, naw, thats a fish, or I mean a Mammal, ahhhh, what were we talking about again? Lol