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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

JerradR
I'm Here A Lot

I believe telus actually ships the VR headset along with the phone when you preorder it

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JerradR

That is because Telus and Best Buy and if u bought it from the Samsung Experience store or online have the deal with Samsung to do so.. All other carriers don't.. On the link I posted below, read the fine print.. It says it there too. Rogers, BEll, Fido and the rest have their customers register on the Samsung promotion site. So as Rogers pre orders, we have to follow the link below. We have until April 20th to register for it and have until May 30th to complete the offer. ( log into the Samsung account email u used to pre registered.)

http://pages.samsung.com/ca/preordergift/English/index.jsp

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Mr-Panigale
I Plan to Stick Around
Still patiently waiting, this is getting hard now LOL.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mr-Panigale

Believe me i know lol 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix wrote:
Hello @Mr-Panigale

Believe me i know lol 🙂

@Meowmix People are starting to cancel their orders. What I have noticed over the past day or so is that I am going down in the queue for Orchid Grey S8+. 

I went from reservation 101 to having 99 problems and apparently Windows 98 IS one Smiley Tongue

All joking aside, I think people are growing tired of waiting and are going to the black S8+ if anything.  I am debating doing so myself but that would put me back in the high triple digits and right now I am 98. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Well Mobilesyrup got a update showing that no S8+ in Orchid Grey has been shipped out from Bell or Telus either.

So it's safe to say that Samsung either hasn't shipped any out or carriers have some but waiting until sometime next week to do so.

All in all, if you do not want the Gear VR and controller, go instore and see if they have the S8+ for sale.

If u want the Gear VR and controller, then it's up to u if u want to jump in the other line.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gurneet
I Plan to Stick Around

has anyone who ordered the phone to be shipped to their house receive any sort of confirmation from Rogers yet?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Gurneet

Not that I have seen. My coworker has ordered the Midnight Black S8+ and hasn't received any email about shipment.

He is thinking maybe tomorrow or Monday?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I Plan to Stick Around
Some people are getting theirs today😥.
Telus:
https://www.reddit.com/r/galaxys8/comments/65amqi
Videotron:
https://www.reddit.com/r/galaxys8/comments/65eqvn

Hurry Monday!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

I'm read that this morning! That's pretty awesome!. I wonder if Telus will get fined and same with Videotron as Samsung doesn't take that as a mistake.

I can't wait until Monday! Getting the S8+ then all u can eat sushi in Pickering! Lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

tierackk
I Plan to Stick Around
That sounds like a good day😁 I called my store and he said just come in Monday didn't ask for a name or anything. They open at 10am. I want to enjoy this long weekend but I'm so impatient for this phone. Why couldn't they release it on Thursday so we could have th long weekend with it😈

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
Had anyone heard that telus is offering $500 credit ($50/per month for 10 months) if you switch. I wonder if rogers will offer anything to us for staying!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

Yup it's on their website. Sadly Rogers won't offer anything remotely for us to stay with Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

It shall be fun Monday!

The store I picked just told me to come Monday morning and pick it up!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Perhaps. What I found recently was that Telus is whooping Rogers comparitively speaking. Rogers customer service has been lacking as of late and they are on the verge of losing customers. Telus knows this which is why they are offering incentives. 

This may be a good thing in the long run. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Yeah that is true. I spoke to Telus about it since Rogers isn't offering much and they said it's due to the lack of customer service due to the text messaging issues. Even Mobilesyrup posted this too.

But I got a few things to stay with Rogers. ( some credits and such)

So all in all, I'm staying with Rogers unless I change my mind in 3 days lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Same here. I got the device balance on my S6 waived, a 10GB plan for 125 a month and the connection fee waived. 


@Meowmix wrote:
Hello @RAwhite1987

Yeah that is true. I spoke to Telus about it since Rogers isn't offering much and they said it's due to the lack of customer service due to the text messaging issues.

But I got a few things to stay with Rogers ( connection fee waived, $100 credit on my next invoice)

So all in all, I'm staying with Rogers unless I change my mind in 3 days lol.

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Thats not bad! Anyways can't wait for Monday to get the phone 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Omg, there are no grey ones? Why didn't I order a black one. I was #12 for grey s8+. :(. I am extremely disappointed.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

No one said there isnt any gray's but it seems like either Samsung is keeping the gray's until next week or having issues with the supply chain for it.

I know they had spoken about having more Midnight Black models then other colors ( when speaking to a Samsung rep I know) but wouldn't confirm about if the gray was delayed.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@italianfitguy They are producing Grey S8+ models don't worry. There is just a backlog.