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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

It let's air within the case to have the device breathe and also it gives the device some more protection. This is what Spigen told me

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Charnelrot
I've Been Here Awhile

Pre-ordered the S8+ on April 10th, was hoping I'd get it by Monday. Haven't gotten any confirmation e-mails or anything. Had to do a live chat to confirm that the order was indeed placed. Called today to see what was up, was told that it will ship out on the 24th. I think I have a buisness account though so that might affect the date.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Charnelrot

Most business and corporate customers reservations always get sent out later then everyone else.. I wonder why but seems like it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I'm a corporate customer & no movement yet 😞

 

Did anyone else see this? Meowmix i went to that link you posted and click on the FREE Samsung Gear VR with Controller (MSRP $199.99)1 Learn how to redeem.

 

https://pages.samsung.com/ca/preordergift/English/index.jsp

 

It looks like if you don't register on this you wont get the gear VR & i thought rogers was going to send it out along with the phone?

 

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Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Justinrosete

Since this is a Samsung promotion, Samsung is sending them out instead. So yes i posted that link many times on here and so have to hers and let everyone know u need to fill that form out in order to get the Gear VR and controller. Every carrier has this posted and tech sites. Samsung is controlling the pre order bonuses since the Note 7. They did the same thing too with either the Gear fit 2 or speaker back then.
🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Thanks for clarifying. Rogers Business side made Absolutely no notice of this. If i hadn't come on these forums i would have been screwed.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Justinrosete

Yeah sadly it seems they are lacking in some things like that. It should have been made aware.

Actually I got this text a week and half ago from Rogers

"Rogers msg: To get your free Samsung Gear VR gift with your new Samsung S8/S8+ pre-order, click roge.rs/GearVR to register. Hurry, registration ends April 23, 2017. After you receive your Samsung S8/S8+, when setting up your new phone you must login to the same Samsung Account Email ID used to register for the gift. If you have any questions or concerns with registering, please contact Samsung Canada at 1-800-726-7864."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I Plan to Stick Around

Yes. On the pre-order side (and I am not corporate) Rogers has sent nothing out at all. No confirmation email, no nothing. If I hadn't come on this forum I would have been screwed for the VR too. There are going to be alot of angry Rogers customers. who opted for the pre-order and ship to home rather than reserve for pickup. if Rogers doesn't  send them some form of communication before Samsung's 20th deadline for registration.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

gaidin58
I Plan to Stick Around

Meowmix, Rogers even screwed up with you as your message is saying the deadline for registration is April 23rd when the Samsung link says April 20th.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @gaidin58

Yes it was a mistake on their end. Samsung originally had given them the date April 23rd but changed it to 20th a couple days later. Guess that is why no one got the text as it was flagged immediately when I showed them. Sadly it still shows it on their Promotion page on the Rogers site. Still shows 23rd which is wrong.

Samsung and all carriers should have notified everyone saying to get the Gear VR, u need to go to that link and deadline is the 20th unless Samsung does push it to the 23rd as some pre orders may come late and some may not know the registration page.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

just went from an open order 54 to spot 53. its a holiday so does that mean people are canceling their reservations?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

Here is a update on the S8+ Orchard Gray

" Update: Telus and Bell customers are now reporting to that email shipment notifications have come through for the black model of the Galaxy S8 will be available for pick up on April 17th. However, it seems that the S8+ in Orchid Grey has not shipped yet. ^IH"

So something is going on with the Orchard Gray.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

That is correct. It's just people cancelling their reservations. That's all.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Oh great, i should have just ordered a black one lol.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around

hey man great news my galaxy s8 got shipped out yesterday at 11:06pm from bell!!!

 

thankls for the answering my questions.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

Honestly this is a huge issue with Samsung it seems. Samsung has kept most of their stock for them selfs like Apple does and barely any Orchard Gray got sent out from my information I got.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

Very nice! Congratulations! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I Plan to Stick Around

Deadline to HAVE THE FORM FILLED OUT is April 20th. Then you have between April 17 to May 30 to purchase & register your phone via your Samsung account in which it will take 6-8 week for them to deliver it upon completion of registration.

 

Says so in the fine print at the bottom of the page.

 

https://pages.samsung.com/ca/preordergift/English/index.jsp

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sk8one

That is correct as posted before :).

Usually it won't take 6-8 weeks unless u do it right in the middle of May.

It took 1. 5 weeks to get my Gear Fit 2 when I did the order gift with Samsung for the Note 7.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

I feel like registering multiple samsung accounts to give them to the poor souls that are unaware of the 20th deadline.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

Unfortunately you can't. Once u register it, u must log into ur Samsung email account on the S8 and S8 Plus. Then it will register the Serial number and IMEI and then they will only send one per device. Also that's fraud and can cause series problems on ur side if u end up doing that and getting them lol.