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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mickey204

Oh believe me i know. I used to have a business account with a different number before when I worked at Best Buy. So i see the differences lol.

I do hope we all get our devices and enjoy them!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around
@Mickey204

i had the opposite experience...it seems a lot of people do not know what is going on with anything on the business side... I had issues with NRS and no one could help me, but RDsupport finally got back to me... everytime i pre order a device they have no clue... it seems like i'm training them in how to take pre orders and that they in fact can take it on the date announced... although we get our devices setup and ready to go .. it's non issue for me to do it myself... ive actually never waited for a pre order to arrive as i always was able to walk in store to get it.. but the last few times they phone shipped out on launch day and i had to cancel it before it actually left the warehouse... this time i am willing to wait to get the VR headset... i am #22 for Orchid Gray... the reason i am #22 is that i could not get them to pre order me the device cause no one knew how to do it... it took me the whole morning and some of the afternoon, which by then i was #22... we'll see what happens ...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @johentie

It seems like many business and corporate customers have had issues getting proper answers for years now.

I do hope u guys get ur devices!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

Is there a cut-off date for registering your samsung account on your new s8 to qualify for the pre order VR? If I get mine later than monday that's fine but I really want the gear 😛

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

Yes there is. You must register on Samsung's pre order site below I linked and u have until the 20th to do so. 🙂

Follow the steps and u are set.


http://pages.samsung.com/ca/preordergift/English/

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Cnardone
I'm Here A Lot
So as a corporate member I need to wait until the 21st? Even if I pre-ordered my phone when it was first announced?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

So I got a call from my local rogers store and they said they have my s8+but can only pick up on the 17th. Tried for today but not possible. Oh well will have a few more days!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

I've already registered on that site, my question specifically was about registering on the s8 to complete the process, does that also have a cutoff on the 20th?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416


You would see on the fine print in the link I gave u, it shows May 30th is the date which u can do it by. After that u won't be able too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Drinkwater

Unfortunately the system won't let them process the upgrade. It would reject it. Even if the system was able to, it has to be on the 17th

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Tugs4life
I Plan to Stick Around

The status of my phone has gone to shipped. Though, I have not had a phone call yet.


Also, I'm not on a business plan but I do receive a 30% discount on my bill from the company I work for.


Will this cause any issue?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Tugs4life

Its fine. Usually some stores will only call u when they can release the phone to u. U can call and ask them just incase they forgot to call u!


Nope nothing will happen.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Avimergui86
I Plan to Stick Around

I didn't do the store reservation , I chose to "pay now" and get it (S8+ / 64GB) shipped once it's released.

Does this mean I'll have to wait until the 21st for it to ship?

 

Thank you for clarifying ,

 

Avi

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Avimergui86

It all depends which color and if they got it ready for shipment for Monday. It can be shipped out at anytime if they have stock.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Avimergui86
I Plan to Stick Around

Hello Meowmix ,

 

I confirm I ordered the black S8+ / 64gb. I don't have a reservation number since I chose to get it shipped. Hopefully it gets shipped on Monday since I am already in the process of selling my Note 5.

 

Thanks ,

 

Avi 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Avimergui86

I hope so too! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Avimergui86
I Plan to Stick Around

I'll report back on Monday if I receive a confirmation email.

 

This way others in my situation can get some assurances , since I didn't even get a confirmation email but Rogers has assured me that the order went through as of April 1st.

 

Fingers crossed ,

 

Avi 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

This an awesome thread, thank you all!

 

In my opionion for people that pre-ordered to ship to home:

I think they will ship them out tonight, otherwise some people may get them BEFORE Monday the 17th.  To make sure the earliest you can get the phone is the 17th, first next busniess day has to be the 17th 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

canucklove
I've Been Here Awhile

FYI for all those worrying about the grey...I think I was #58 in reservations on the first day of pre-orders for S8+ in Orchid Grey and it changed to SHIPPED yesterday evening. So don't give up hope!

 

I am so happy because my husband got the same in black and his SHIPPED a day earlier - I was getting a little nervous that he was going to get his first Smiley Happy

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @canucklove

That is true and I said the same thing too! It couple ship out tonight or even Monday but it will come!