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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Gregole

Nice! I am having major issues receiving and or sending out messages. They go as triple or quad at times lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gregole
I plan to stick around

Mine stopped at 4 long text messages, one hotmail and one gmail so total of 6.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
I just received this text from Rogers:

Congratulations! Your Rogers reserved device has been shipped. Please check your email for shipping details.

can't wait for Monday! 😁

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Gregole

You are lucky! Mine hasn't shipped yet but the night isn't done yet! I remember getting shipped emails at 12-1am lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez
Very nice!!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix Would I get any notification if I ordered online and the phone was shipped? 

Also... I keep thinking of cat food whenever I post here. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Indeed you will! 🙂

Haha that's why i picked this name. Actually I used Steam and on CS It shoes up as well lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gurneet
I plan to stick around

Can you guys post when you ordered the device for all the people who's device has shipped.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Gurneet Depending on who you ask, I either ordered 14 phones on April 1st sent to my house or 1 reserved in store which has yet arrive. 

Oddly enough I never got a confirmation email for the 14 phones. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix I presume if they are charging me for the phone that it is being shipped?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gurneet
I plan to stick around

@RAwhite1987 ahaha wow, 14 phones. I'm just hoping i get mine before Friday, i even went with the pay now option but didn't order until the 4th of april. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Gurneet

It all depends but they are the ones who reserved them first. So the ones who went into IN PROGRESS status have theirs shipped out tonight and tomorrow 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

The 14 phones may or may not be a joke. There was a glitch with the rogers website when I ordered and it may have accidentally sent me 14 phones. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Since they have charged u, then yes it should mean they will ship u one out.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Thank you Meowmix!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

I doubt it. If they would, u would see a massive bill and a massive amount owing on ur balance. Plus they will only allow one phone being ordered or upgraded on ur account within 30 days of doing the first one lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Oi vey! Then it could not be a mixup with the online ordering.. otherwise I would not have a reservation AND online order. 


Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

Reserving doesn't have anything to do with the pre order system!

When u reserved the phone, all they do is put a phone aside for u and ship it to the store of our choice to which u will go do the upgrade in store and get the device. So doing a reservation doesn't hurt the account in any way other then holding a phone for u to do a upgrade on!

The pay now ship faster option is doing the upgrade online, charging ur account and having the device sent to u.

🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I plan to stick around
Mine shipped!!!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @enigma4321

Very nice!! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sevael
I've been here awhile

Lucky people!  I had my upgrade processed on the website about an hour after the S8/S8+ orders went live on the morning of the 30th.  But no charge on my account yet and no texts or emails about a device being shipped...

 

Fingers crossed that it ships out by tomorrow!