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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around

@Meowmix I'm the account holder so I shouldn't have any problems I'm guessing...?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

You won't have a problem as long as they have the model u want in stock to do the exchange.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around

@RAwhite1987 Here's to hoping... I was looking forward to getting it on the 17th or around that.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around

@Meowmix got it!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

Hopefully the store has them in stock for u!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Bryan2k5
I plan to stick around
Really wish I picked the black plus. I only moved down once with the grey and I'm 178. Almost tempted to just change to the black 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix Any idea if they tack the deposit and the cost of the phone onto your bill before it is shipped? I am getting a confusing answer and have a $430.53 bill after I preordered. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

If you did the reservation, then no. You have to pay for the device price in store. The $40 is added to ur account but then gets credited back to toy after.

If you somehow were able to do the pay now ship faster option and it changed ur account, then yes it makes sense as u pay at the time u placed the pre order.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Bryan2k5

I would say wait and see what happens. If u want u can cancel and go with black but it's not guaranteed that u will get it on April 17th 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

What!? @Meowmix it did not let me do that online but now I think it did without me knowing!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987

When u called Rogers, did u ask them why the bill was so high? If so what did they say.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

@Meowmix They said it was because of the pre-order of the S8+ but that they could not see anything until the day my bill is supposed to be paid. 

I went to the live chat who said my bill was not properly posted online so they would have to investigate further. 

Apprently they said I have a device balance which I don't understand because my S6 device balance wasa $0 when I ordered the S8+.  I think with all the screwups I had over the phone and via the website they may have actually ordered the phone online when it said I did not. 


Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987


Hmm seems like that indeed happened. Seems like the pre order went through, charged u and just waiting for the device to be shipped out.

I do remember saying that this may happen. I wonder if it is indeed. Unless they screwed up the whole bill. Hmm

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Bryan2k5
I plan to stick around
Are stores only getting them on the 17th if a preorder was made and selected for that store?

Just seeing if worst case scenario, if my number doesn't drop before the 17th if there's anyway I could go to the store and pick one up at the store before the 17th

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

Indeed. They gave me a case number and said they would call back in a couple days. I will follow up late tomorrow just incase. It would be nice to get the phone but I tried about a dozen times to orer it without success. I would hate to get 13 phones. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @Bryan2k5

Yes that is correct. As per the email the stores got ( which the manager in the location I picked) said that only reservations will be sent out to the stores and have them released.

If u want one and want it as a walk in, u have to wait until the 21st. The only other way I can think of is if they release walk ins on the 17th as well but I doubt it as the actually release is 21st

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @RAwhite1987


Lol i hear you. Hopefully all goes well!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

SwordFish99
I plan to stick around
The website says "order before April 11 and get it as early as April 17!" The key words are "as early as", it doesn't say for sure.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I plan to stick around

I hope so. No one person needs 14 thousand dollars worth of Galaxy S8s

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @SwordFish99

That is correct but whoever reservation is already IN PROGRESS should get it on thr 17th. Some pre orders will go as well.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Gregole
I plan to stick around

Looks like the device has been shipped cause i keep getting bombarded with "Congratulation! Your Rogers reserved device has been shipped" on my text.