Samsung Galaxy S8 / S8+ Reservation numbers / Questions

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I Plan to Stick Around
Posts: 218

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

@Meowmix They said it was because of the pre-order of the S8+ but that they could not see anything until the day my bill is supposed to be paid. 

I went to the live chat who said my bill was not properly posted online so they would have to investigate further. 

Apprently they said I have a device balance which I don't understand because my S6 device balance wasa $0 when I ordered the S8+.  I think with all the screwups I had over the phone and via the website they may have actually ordered the phone online when it said I did not. 


I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @RAwhite1987


Hmm seems like that indeed happened. Seems like the pre order went through, charged u and just waiting for the device to be shipped out.

I do remember saying that this may happen. I wonder if it is indeed. Unless they screwed up the whole bill. Hmm
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I Plan to Stick Around
Posts: 11

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Are stores only getting them on the 17th if a preorder was made and selected for that store?

Just seeing if worst case scenario, if my number doesn't drop before the 17th if there's anyway I could go to the store and pick one up at the store before the 17th
I Plan to Stick Around
Posts: 218

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Indeed. They gave me a case number and said they would call back in a couple days. I will follow up late tomorrow just incase. It would be nice to get the phone but I tried about a dozen times to orer it without success. I would hate to get 13 phones. 

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @Bryan2k5

Yes that is correct. As per the email the stores got ( which the manager in the location I picked) said that only reservations will be sent out to the stores and have them released.

If u want one and want it as a walk in, u have to wait until the 21st. The only other way I can think of is if they release walk ins on the 17th as well but I doubt it as the actually release is 21st
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @RAwhite1987


Lol i hear you. Hopefully all goes well!
I Plan to Stick Around
Posts: 73

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

The website says "order before April 11 and get it as early as April 17!" The key words are "as early as", it doesn't say for sure.
I Plan to Stick Around
Posts: 218

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I hope so. No one person needs 14 thousand dollars worth of Galaxy S8s

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello @SwordFish99

That is correct but whoever reservation is already IN PROGRESS should get it on thr 17th. Some pre orders will go as well.
I Plan to Stick Around
Posts: 48

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Looks like the device has been shipped cause i keep getting bombarded with "Congratulation! Your Rogers reserved device has been shipped" on my text.