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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

peyngn1
I've Been Here Awhile

Thanks and sorry for repeating the question

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @peyngn1

No need to be sorry! U can ask whatever u like! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

floresn824
I've Been Here Awhile

Is Rogers technically not allowed to release the phones until 'release day' even if the phones are in the store early? 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @floresn824

That is correct. A carrier which releases phones out before the launch date can be fined and or lose their spot on selling the devices overall. Samsung Canada gave all the Canadian carriers a green light to release all pre orders and reservations on April 17th ( if the carriers have enough stock). So that's why carriers have and are releasing them April 17th instead of the launch date of April 21st.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I Plan to Stick Around

I see this thread is promoting what was one of two options. The ability to reserve the device in-store. I have chosen the other path, which is to have the device delivered directly to my location. Did I make the wrong choice? From what I could tell it was the preferred option to get the device faster, and also qualifies me for the pre-order bonus for the GearVR. 

 

As an aside, something I noticed right away with this option is that I cannot track or review the pre-order. Nothing on the website, no pre-order email confirmation, nothing. I had to conduct a LiveChat for confirmation they see the pre-order.

 

Anyone have input on this?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MrNineties

The reservation option shows u the statues on the reservation page and u get a email once it ships out.

The Pay now ship faster option doesn't show u a progress status and only send u a email of shipment when they have it in.

Both options quilify for the pre order bonus as this is from Samsung and not Rogers.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

MrNineties
I Plan to Stick Around

Thanks Meowmix. Do you have any experience with one vs the other being more preferred? I'm worried I won't get it as soon as some others might, since the store reservation option has a priority queue. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MrNineties


They both have their own fault but then again which pre ordering system doesn't.

You will get it, both are put into a priority que. Some may get it on the 17th vs some may get it a couple days later. That can be due to many reasons such as pre ordering the day it was announced or day after, being late to pre order can push u back a bit. All depends.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@Meowmix Does your source have any idea on potential supply issues with Samsung? Looks like their supply lines dried up all of a sudden. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

A source within Best Buy Mobile department has let me know they are getting some shipments in but most of them are Black models. The gray is a bit hard to get but apparently they have been told more gray's are coming in.. So the same can be said about the carriers too.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

What if you get the phone later than the 17th? Will you still qualify for the VR?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

This is a Samsung promotion so it ends on April 20th. You must ore order before April 20th to get the Gear VR With controller. Visit the site below to know more information.

http://pages.samsung.com/ca/preordergift/English/index.jsp

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

italianfitguy
I Plan to Stick Around
Thank you for the info Meowmix 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @italianfitguy

You are welcome!:)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

clr416
I Plan to Stick Around

what's the cutoff for registering on your phone for the VR

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @clr416

Please visit the link below for more information! Cut off time is April 20 to fill the form on the link below to get the Gear VR

http://pages.samsung.com/ca/preordergift/English/index.jsp

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I Plan to Stick Around
I went to my local Samsung store & did a side by side comparison of the phone & now I kinda regret reserving the S8 instead of the plus. I feel like the S8 is too small. I ended up doing a device reservation for the plus on the second line (my husband's line) on my account & I'm at position 213. Now I'm left wondering if I tell the store I no longer want the S8 will they let me have the plus even if the device was reserved under his number & not mine? I'm also wondering if I have to wait longer now since I'm at position #213 for the plus & for the S8 I was at #1. Hmmm...

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@sk8one Which colour of the S8+ did you order?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I Plan to Stick Around
@RAwhite1987 I ordered the black plus

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sk8one

You can tell the store that but you need to be a level one on the account or the account holder to do that. 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

@sk8one You are lucky then. The S8+ black models are being mass produced, the grey ones are delayed somewhat.