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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around

but consumers get it in 1-3 business days?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

I would use it with a case to be honest. I got two cases (buying the LED view case as well lol)

Rogers may have a small collection but most will be the Spigen cases which i can go on Amazon and get it for cheaper lol.

The Samsung cases u will need to order via Crackberry or Samsung Canada

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @johentie

When the device ships within 1-3 business days to the stores, the customers thata have the device waiting in store have to wait until April 17th unless Rogers opens the system up earlier.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Bryan2k5
I Plan to Stick Around
Kicking myself now for not reserving sooner, as I was debating on waiting for the next note phone. I went down from 300 something to 179 open.

Meowmix, are you planning on getting a screen protector at all, or already get one? I was debating on picking one up.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I was 266 and now shows IN PROGRESS.

 

I reserved the S8+ Black but since then I think I would rather want the grey.

Does anyone know if I can switch in store at pickup (if they have any available of course) ?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

I doubt they will have Grey in stock. I got the S8+ in grey but based on recent posts they seemed to produce more of the black than the grey. 

I was at 258 originally for the grey S8+ but  only movbd down to 101 and remain open.  People who got the S8 in black at a higher number are already in progress. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Drinkwater

Yes you can switch in the store if they do have in stock. 🙂 depends on if they do though

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Source? I haven't seen anything like that. They said they are producing more S8+ but nothing a out colors. Mobilesyrup and Android Authority never posted anything related to this.

Again it all depends. Remember they have Monday, Tuesday, Wednesday and Thursday of next week to get the devices in the warehouse and start shipping them out! .

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Bryan2k5

I will only pick one up if its from Zagg and it's the Privacy Screen Protector. I might pick up a clear one but we will see.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Hello @Meowmix

My post was a general observation based upon the previous post. If the S8+ in black  was  being shipped at 266 and the S8+ in grey is not yet shipped for me (No. 258) I was simply stating that they likely are favouring one model over the other. If they were not both of us would have had the phone in progress. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

Do remember all carriers do this but we shall see. Maybe they had more reservations for the Black and sent more for that or have more black on stock and shipped them out. We will see mid next week if they get more Orchard Gray! I do hope so for u 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

deeana_n
I Plan to Stick Around
Oh my, given the over 10 hours that I've spent on the phone with Rogers trying to fix 4 issues and get this darn phone... IN PROGRESS finally! What are the odds that we'll get them before April 17th....? Dare I ask 😐

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Well I guess I will stick with the black if the grey is not available at pickup - I will put a case on it anyway...

 

Aren't the store closed on April 17th ?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @deeana_n

Pretty high seeing as ours devices will be at the stores mid next week! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mike604
I've Been Here Awhile
How many number 1's are there. Lol. Both my wife and I have number one spot in black and grey when we reserved ... Both in progress also now.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Drinkwater

Yeah a case will cover the color anyways.

Most stores will be open. I would contact the store u have it shipped to and ask! Pretty sure all will be open. Only government offices will be closed. All stores are closed Good Friday though.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mike604

Makes no sense as i was #1 for the Midnight Black S8+ unless u guys got the S8 instead. Either way!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Thx Meowmix

Would be great if we could all get it next week!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I Plan to Stick Around
@mike604
literally the second the reservation opened up, i reserved the S8 grey on the consumer side and I was #1.now that it's in progress whoever's after me becomes #1

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Drinkwater

Honestly i would love to get it next week! We shall see. The stores will most likely get our phones Wednesday and or Thrusday and Friday they are close and so are they on Easter Sunday. So we shall see. Maybe the system will let them do it but I doubt it as the reps are most likely trained to do it on Monday the 17th.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mike604
I've Been Here Awhile
Makes sense I guess

I ordered on March 30th at 5:54 am BC time as per my Rogers email time stamp on google.

Either way new phones very soon.