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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

RAwhite1987
I Plan to Stick Around

Hello @Meowmix

Nobody has a good answer for that. I spoke with at least 6 people for an hour at a time who had no idea what was going on. They went so far as to say I should order online and pay now and even tried doing it on their end. 

The reps I spoke to seemed to think it was a normal preordering issue where everyone rushes to order and the site malfunctions. 

I saw a few people in the rogers store here in Toronto trying to pre-order the phone on Saturday because they were unable to do so online. The people in the store directed them to the website. 

Just my 5 cents here but perhaps the ability to place pre-orders needs to be given to store reps. It would help provide an alternative when things like this happen. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @RAwhite1987

It seems there is a issue with the " Pay not ship faster" option. It always has since they opened it up.

This is why reserving the device is best thing to do. This way u can pick it up on store when they get it and u have no problems.

I did however speak to someone within Rogers which did confirm the issue is with the backend server not letting it go through and showing the " Call Rogers". The call center reps and store reps never knew anything.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!


So i just got the text below I posted. It's a little reminder to register for the pre order bonus via the link I posted here and also below (which the link will open up to the same page Samsung posted lol)

" Rogers msg: To get your free Samsung Gear VR gift with your new Samsung S8/S8+ pre-order, click roge.rs/GearVR to register. Hurry, registration ends April 23, 2017. After you receive your Samsung S8/S8+, when setting up your new phone you must login to the same Samsung Account Email ID used to register for the gift. If you have any questions or concerns with registering, please contact Samsung Canada at 1-800-726-7864."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

katejs657
I've Been Here Awhile
I received that text as well. I was wondering if it was a result of a reservation because I think that counts as a pre-order.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @katejs657

As i said before, the pre order bonuses are included with the reservations.

Any reservations u make for a device, the bonuses will be included! :).

Anyone that reserved the S8 and S8 Plus will get this message.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around

i wonder if the business side of things will see the devices arriving on the 17th as well.... 

#20 of 99 for S8+ Orchid Gray... ; >

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey guys! 

 

So i finally got both cases! The cases feel so nice and it seems like the S8+isn't that big either in the cases! Feels right and excited to use them! ( New Hybrid case and a Rugged Armor case! 

 

We shall see when I get it!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @johentie

I sure hope so but from what i have seen from many reservations with business and corporate customers, they get their devices weeks later.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around
@Meowmix
me too, but since maybe the S6.... I have gotten my Note 5, S7Edge and Note 7 shipped the day of launch... so looks like they have improved..

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @johentie

Guess for some they get it at launch but many had to wait ( read those reservation threads to see it).

I do hope u get it at launch ( April 17th for pre order and reservations)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Bryan2k5
I Plan to Stick Around
I reserved mine a few days ago, but haven't received that text message. Anyone else not get it yet?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Bryan2k5

The text isn't anything important to be honest. Just a reminder to just use the link and register to get the Gear VR Which is the same link on their website and Samsung's page and here too. So i wouldnt be worried if u haven't received that text.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around

hi i have a question if i  order the galaxy s8 on the phone business on march 31 will i get it in the mail april 17th or april 21 in the mail or week after 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

johentie
I Plan to Stick Around

@kh29 this is unknown... 

 

business customers are hit and miss... i have been lucky to get my phones shipped out on the day of launch but i am always under #20 in line..

 

I am #19 i believe right now and pre ordered on MArch 30th

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

It all depends. Every reservations I have seen on here have always had issues with business accounts and get them months later. Even the Note 7 one. It all depends.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around

Iam going to bell on my dad business plan and I pre-order galaxy s8 on the phone march 31  that's why I ask the question  if shipped out on 17 and I get in in the mail 21 or shipped out on 21 and get it week after the 21

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

It all depends it yes if it ships out on the 17th it can take 3-5 business days for u to receive the device. Usually it comes sooner but depends on UPS or Canada Post.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around
Canada post

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

It can take 3-5 business days as well with Canada Post. We csnt confirm when it will arrive if it does ship out on the 17th. Only giving a time frame at most can be done. So it fan take less then the 3-5 business days or longer. No one knows. It's up to Canada post when they receive it and how long it will take them to deliver it.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

kh29
I Plan to Stick Around
It will be purolator

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @kh29

The same is for all mail carriers. So UPS, Purolator, Canada Post, FedEx is all the same.