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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I Plan to Stick Around
@acoldone I had the EXACT same problem as I wanted to take advantage of the $100 pre-paid Visa card offer & 15% off accessories coupon that comes with paying online. I ended up giving up & went through the reservation system instead. Got myself in position no. 2 for the S8 in black.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sk8one

You are one spot above me! Lol.

Honestly u picked the better thing. U would have dealt with more problems then anything really.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I Plan to Stick Around
@Meowmix yeah I'm glad I did it that way instead.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @sk8one

I can not wait to get it! My G4 is very laggy at the moment

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

KC-
I'm Here A Lot
I reserved a S8 Orchid Grey last night on consumer side, number 8.

What are the chances l'll get it on release date? Or do you think I would have better luck just walking into a Rogers store on release date?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
@Meowmix

Thanks so much. Your always so helpful and quick! We are very lucky to have you assisting us. I've been in a few of your reservation threads. It helps the time go by! 😄

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @KC-

Great!. Seems like not many are going for that one.

Pre orders start getting their devices as early as April 17th ( Easter Monday). Walk ins get theirs Friday the 21st as per the official launch date)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

No need to thank me! I am doing this for you guys! Time after time it's for you guys as i know many answers need questions! 🙂

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

AccordXTC
I'm a Reliable Contributor
@Meowmix

For myself and others that have pre ordered the phone for pick up at a Rogers store, will this be for the April 17th or April 21st that this can be done?

For the Netflix can this free 6 months be added to an existing account that I already have 6 months free from Shomi shutting down

Thanks

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Phillipsjonny
I Plan to Stick Around

I am first for the S8 Black (not the plus version) on the reservation system... I think whoever is number 2 is about to move up one spot.  I usually like to upgrade to the latest phone that comes out but for some reason with this one I seem to be hesitant.  I have an iphone 7 and 7 plus and while this one sure does look nice I am wondering if there is enough reason to upgrade.  As for ios vs android... I am comfortable and happy with either... so can someone talk me into why I need 😉 to get this phone...  I am really torn as to what to do.   

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Phillipsjonny

Not bad! Atleast u will lower everyone by one spot lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @AccordXTC

As per Rogers, all pre orders and reservations will start being in stores as of April 17th. I posted it on the last page or page 22.:)

As for Netflix, u should still get the 6 months promotion either way

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

I need help! Nobody on the phone or in a store seems to be able to tell me. I may have reserved two devices, but I have no way of knowing for sure.

 

So I first went through the 'Reserve a Phone' Button under 'Manage My Devices', and there I was able to pick the S8+ in Grey and I was # 100 in line (Consumer side).

 

Then, I wasn't sure if it came with the bundle or not, so I clicked the link on the home page, and from there I was able to do the Pay now and ship at home option.

 

Completing the Pay now and ship at home order at approx. 4:15 PM, I saw the confirmation page, it said I will receive a confirmation email shortly.

I now see that it did change my plan to what I selected when ordering the phone, but I NEVER GOT A CONFIRMATION EMAIL!! Now I don't know, is there going to be a phone shipped at my home or not? I am keeping the other reservation until I can find out, but I don't want to waste the 40$ if I don't cancel it on time.

 

How can I know the status, and possibly cancel this order that was put in through the 'Pay now and ship at home'? I chose to charge on next bill so I have no way to know until then. Nobody on the phone or chat can tell me either. 

 

 

EDIT: I got the link and now know how to register and all for the Samsung gear bundle. Since I saw that @Meowmix mentioned it is better to chose the pick up in store option, I want to know how I can cancel the second order for which I have no status and never got a confirmation for.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @mparizeau

Have you tried to speak to Live Chat and see what they can do? Unfortunately the stores have no way of knowing what to do.

Also try PM @CommunityHelps and see if they can cancel it for u!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

mparizeau
I Plan to Stick Around

Yes, this is why I am now trying on here. I have tried several time online chat, calling on the phone, and showing up to stores.

 

So far the guy in the store was the most helpful, but as he told me the orders are managed by the vendor, and apparently Rogeres has no trace of them.

 

Bu then, how can I see why it changed my plan, and why didn't I get the confirmation email for that change to my acocunt?

 

Also, there must be a way to contact the vendor, this form has to be sent somewhere! I will try calling the Samsung number on their VR Gear pre-order form (1-855-254-4747) hopefully I have better luck there. Will keep posted if they have any info.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Sigh... I'm trying to reserve but the website is timing out constantly.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @jackthecompguy

Yeah it does the regularly for the past couple of weeks. 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Phillipsjonny
I Plan to Stick Around

Everyone for the S8 Black should have just moved up one more spot.  I'm looking forward to seeing how you all like this phone. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Phillipsjonny

Honestly my buddy who was lucky to attend the announcement loved both devices! Different then the S7 edge he has but he likes them.

I'll post a review when I get mine!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Yeah, thats unfortunate... Im trying to do the option where it ships to my house because as of this year we don't have a rogers corporate store in my city anymore, its all authorised dealers, so the phone would take longer. I got through finally but it is making me purchase it no tab for $1115.00. So i am chatting with them on messenger right now we will see what happens.

 

I have a premium tab plan at the moment so i either want to upgrade from the s7 edge on that, or get a premium+ tab, but i'm not sure how that would effect my other lines with premium tabs.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @jackthecompguy

I had to change my plan around lastnight in order to get the S8+ on the $319 sub. The manager was able to give me the same plan and pricing I have just switched it over to the Premium + tab instead. (10GB $125 Per month).