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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!

So it's been confirmed that both the S8 and S8 + have Bluetooth 5.0!!!.

This means the Galaxy S8 smartphones with some enhanced capabilities. The new wireless technology features, twice the speed and four times the range of its predecessors. This will allow for entire home and outdoor coverage for S8 devices as well as more consistent Bluetooth connection overall.


Bluetooth 5 is also a lot more powerful than Bluetooth 4.2, the most recent version of Bluetooth, allowing S8 devices to output to two different devices. Whether they’re two sets of speakers or two sets of wireless headphones the S8 devices will be able to push audio to them."

Its the only launched smartphone in Canada to have it other the Sony Xperia XZ which hasn't been released

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Redefined
I Plan to Stick Around
@Meowmix

Yeah, I've been reading and have been a part of these reservation threads for some time now too and have heard that.

I got my Galaxy S6 Edge two years ago on the same business line, shipped to my billing address, and the phone arrived one day after being available for early pre-order customers in stores.

I'm hoping that since I'm grabbing the grey color and am #8 for that device, that I can grab it same day.

Can we confirm that ALL early pre-order customers are supposed to have the device on April 17th?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Redefined

Yes we can confirm that. Rogers released the statement to Mobilesyrup saying it will!!:)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

ynwa96
I'm Here A Lot

#1 in line for Black S8+ on a business line!! Cant wait!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ynwa96

Very nice! I am #1 for black on the consumer side!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Nice!

 

I made sure to call Rogers at 7:59 am this morning to get it done!! 

 

 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @ynwa96

Very nice!. I was up since 6am refreshing the page lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Hello, @johentie

 

Welcome to the Rogers Community Forums! Smiley Happy

 


@johentie wrote:

Soooo long story short

- have a corporate discount plan

- the company which we get plan from, I will no longer be working there

- we have no other MSD codes to stay a corporate client

- Our only option is to switch back to the consumer side

BUT WAIT...

 

ROGERS is making me pay inmarket pricing (which is HIGHER then new activations), yes i get they have activation bonus', but not even willing to try and help in terms of trying to get closer to what i am paying now is ridiculous.. they are willing to lose a customer of 16 years along with 2 other lines under my account...

 

AND they are holding me up from getting a pre order on the S8+... because they need me to a employee verification to get the pre order, BUT I CANT cause i cannot verify i am with the company cause i am NOT with them anymore... i am SOO fet up! 

 

 


Thank you for joining and posting your concern in the Community. We definitely appreciate your loyalty and we would like to explore all the price plan options for you. Please send us a private message at @CommunityHelps. Our private messaging system is explained in this blog.

 

Cheers,

RogersMoin

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around

Help please.  How did business folks order the phone.  I called in, they had to change my plan to do the order. They changed my plan - of course, I'm paying more now and then they couldn't order the phone!

 

They said that the phone was not available to order.  Help please.  Now I have 2GB of data when i had 5 GB and I lost my free US calling.  AND NO PHONE PRE-ORDER!!!  Any advise you can provide is GREATLY appreciated. 😞

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @comcry

Have you tried to contact business solutions and see what they can do? Seems weird that u can't yet its still up.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around

That is who I was speaking too when this fiasco occured.  The guy said that the phone was not available on his end to choose.  How did others do it then? 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix wrote:
Hey guys!

So it's been confirmed that both the S8 and S8 + have Bluetooth 5.0!!!.

This means the Galaxy S8 smartphones with some enhanced capabilities. The new wireless technology features, twice the speed and four times the range of its predecessors. This will allow for entire home and outdoor coverage for S8 devices as well as more consistent Bluetooth connection overall.


Bluetooth 5 is also a lot more powerful than Bluetooth 4.2, the most recent version of Bluetooth, allowing S8 devices to output to two different devices. Whether they’re two sets of speakers or two sets of wireless headphones the S8 devices will be able to push audio to them."

Its the only launched smartphone in Canada to have it other the Sony Xperia XZ which hasn't been released

@Meowmix

Ya great to hear, but ironically having bluetooh 5.0 for now is completely pointless. there are virtually no devices that have implimented 5.0 as of yet. so there is no advantage 😞

Next year, that will be different. Bluetooth HD!! (but then we wait after devices to impliment that as well, assuming bluetooth 5.1 or whatever)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Good afternoon @comcry,

 

Thanks for posting your concerns to the Community!

We appreciate your contribution and apologize for the poor experience.

 

Corporate account subscribers can get access to the Rogers Direct Ordering Site at: rogersdirect.ca.

 

It is an online Self-Serve fulfillment centre, exclusively for our Wireless Business customers.

 

If you do not already have login credentials for that particular website, click on the following icon:
Sans titre.png

 

Since you cannot change your price plan directly on that platform, it might turn out to be a good thing that it is already modified.

 

Although we don't provide specific support for Business accounts, please let us know if you encounter any other issues. Smiley Wink

 

Hope this helps!

 

RogersMaude

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

That is true but atleast we have this feature compared to the other devices that are out lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

Brag rights, of course!! 😄 hehe

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

comcry
I Plan to Stick Around
It's not working for me 😢We are not able to process your reservation online. To reserve your Smartphone please contact your Rogers Business Specialist or contact us at 1-866-727-2141. "You have the option to cancel this reservation and issue a hardware only order."

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Lol most likely. Sony announced it with the XZ model but hasn't been released yet here so Samsung took that and did it instead!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

I'm getting a stranger error at step 2 (Add ons) when I click continue "We're sorry, this information is currently not available online. If you need help with your account, please call 1-888-ROGERS-1". 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

enigma4321
I Plan to Stick Around

@Meowmix

 

The one rumor about the s8 that i really wanted to be true was the 1000fps slow-mo (like the XZ)

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @acoldone

I would highly suggest doing the reservation instead of the pay now and ship home option. This is mostly a known issue from last year.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Yeah that is something I wanted as well 😞