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Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!Smiley Happy

Once again its the time of the year that Samsung announces their new Galaxy S line up. I am happy to announce that Samsung this morning announced the Samsung Galaxy S8 and S8+!. The device has a breathe taking new design which includes 88% screen ration, S8 is 5'7 inch screen and the S8+ is 6'2 inch screen, Fingerprint sensor on the back and new Snapdragon processor. Also comes in different colors and includes more features!! 



1). Once Rogers has announce when they will add the Samsung Galaxy S8 / S8+ to the reservation list & the day comes, sign into your My Rogers account - Click on the account you want to access ( Some have multiple accounts ) - click on your number ( if you have multiple numbers) - scroll down and click on Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want and it wil,l show you a list which will include the Samsung Galaxy S8 / S8+ in Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues . The reservation list is different statues and numbers for all models / colors and groups ( Business, Consumer and pre orders have different line ups and numbers.)

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them or going to the store. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online. The store can help you log into ur account and let u do it but there is no pre order list in store.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help Smiley Happy

 

 

EDIT - The phone is available in Midnight Black and Orchid Gray in Canada. Maple Gold, Tactic Silver and Coral Blue, along with Midnight Black and Orchid Gray colour variants will be available in the U.S. and other markets. 

 

So sadly we are only getting the Midnight Black and Orichrd Gray in Canada. Later on we will get the other colors hopefully. 

 

EDIT 2 - In Canada the S8 is set to start at $1,035 CAD with the S8+ costing $1,115. Carrier pricing is not avialable  at the moment. Soon it will be. 

 

EDIT 3 - April 21st is when the S8 / S8+ will be launched!

 

***Edited Labels***

2,931 REPLIES 2,931

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around

@Meowmix I actually got a Rogers rep via live chat to change my plan for me as I was having a problem with that step so I guess that was step 2. I lied... I'm actually stuck at step 3 - additional add ons. I'm assuming it's the site lagging and calling them would do no good as pre-orders can only be done online.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
Sometimes it says limited time offer $99. It would be nice it it was just at that price lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

That is correct. At this point there isn't much live chat or calling in can do. AS i said, this happens alot with that option thus why i never picked it.

Hopefully it gets resolved

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around
I'll keep trying both.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

Yeah i remember with the iPhone 7 and Note 7 it showed similar and alot of arguments happened. lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

wpd1
I plan to stick around

After all these years of doing reservations, you would think Rogers would be good at it by now.....

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

You would think right.. Oh well nothing will change lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around

I'm only trying the pay now option as there's a bonus $100 Visa prepaid card and $15 off accessories.

 

Correction: 15% off accessories

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

That is a great option ( the cases u get from the Rogers store are the same from Spigen on AmazonCanada so that is something to share plus the cases are dirty cheap now on Amazon for it.

AS for the Visa, that would be nice!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey Guys!!

Rogers reservations are OPENNNN. GO GO GO GO

CONFIRMATION
Congratulations on reserving the Samsung Galaxy S8+ Black,
You will get regular emails with your place in line and when we’re ready to ship to the store that you chose, we will email you again with the courier tracking number. You can check your reservation status at any time when you sign into MyRogers.

Samsung Galaxy S8+ Black

Galaxy S8+ Black
Position :      1
Status:      OPEN

 

This is the first time i am #1 for a device reservation lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
first to reserve the S8 grey!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @cez

Very nice! we are both #1 for both colors! lol

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

sk8one
I plan to stick around

POSITION 2 FOR BLACK!

 

I gave up on the pay now option. I've been awake since 4:30 am MT trying to get through.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @sk8one

YAY!!!!

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
@Meowmix this is also my first time being #1 on reservation list. I wonder which # we're at now. I hope the site doesn't lag too much

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

cez
I plan to stick around
@sk8one which colour? s8 or s8+?

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hello @cez

Time will tell. I was always from #7 -#11. After 5 years of doing the reservation threads and reservations, first time getting #1 though for Black. 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

lundon44
I plan to stick around

I was #3 on the S8+ Grey about 5 minutes ago.

 

Anyone know how to change the contact # for device pick up? Last time my mom got a text instead of me when my Note 7 was ready for pick up at my local Rogers store.

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

the_slayer21
I've been here awhile

POS 13  for me for the Black Plus 

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @lundon44

If your mom gets the text again, then go to the store and have them just put the device under ur line instead. U can not change the phone number now

Re: Samsung Galaxy S8 / S8+ Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @the_slayer21

Very nice!!!