cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @jeneric28

Hmm that's no good. The business section has its own site as its more secure due to the accounts. The regular site is for none business customers. It's better that way but I agree it's been many years like this.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

jeneric28
I Plan to Stick Around
anyone have any ideas where you can purchase the device outright in another colour but still compatible with Rogers LTE?

AT&T probably but gonna be hard getting a device from them without an account

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

jeneric28
I Plan to Stick Around
@Meowmix
yah i know... i've had issues in the past, but at least before they redesigned the website i could get to the reservation system and reserve a device... but now i can't even get to the reservation site and the login is completely different

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @jeneric28

There are some sites but unfortunately we can't post them on here. Expansys and Amazon are some. You can also check Newegg and see if they have.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @jeneric28

Yeah the redesigned site has some flaws and issues which some don't like

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

jeneric28
I Plan to Stick Around
@Meowmix is there other site? hehe can u PM Me? haha

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @jeneric28

Yeah i will 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I Plan to Stick Around
You'll probably have to wait to check US sites, looks like they don't go on pre-order until tomorrow.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

You can reserve for business users at this site....i did this morning

 

https://secure.rogersdirect.ca/reserve/Default.aspx?lng=

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @pmseguin752

Yeah that is true. It seems we Canadians are able to pre-order then before the US lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I Plan to Stick Around
We definitely got the advantage on that. But for the colours, they have the edge in silver 😞

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @pmseguin752

Agreed :(. Well hopefully we can get some colors

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Bcsc
I Plan to Stick Around
I Pre-ordered today. My question is, I plan to buy it outright. Am I still entitled to the Gear VR? I read on Mobile Syrup that it is only included if you have a Plus plan? Is this correct?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @Bcsc

Unfortunately not from what i have read. It's only included if you upgrade or do a new activation on a Plus plan.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Canadianbacon
I Plan to Stick Around

That doesn't make any sense, samsung said if you preorder the phone you should get it. Out right or with a plan. It will make me mad I pre-ordered a $1000 phone and I don't get preorder order bonus.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

koldingl93
I Plan to Stick Around
When will they be avail.? Im 74 for a black edge.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @Canadianbacon

Unfortunately Samsung while yes said that, it didn't say anything about any rules with carriers. So carriers can indeed make that rule. You could open a new account and then cancel it 30 days after . Bell does that too. Again carriers have that right in their agreements with manufacturers and sadly nothing can be done.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @koldingl93

Release date for the device with all Canadian carriers is March 11th.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Canadianbacon
I Plan to Stick Around
New account? If I cancel I will have to return it? I'm not sure how it works

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @Canadianbacon

You can buy a device outright but the make u open a new account for 15-30 days and then cancel the account. That's how it works. That's the only way to do it. Even Bell has the same policy.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Canadianbacon
I Plan to Stick Around
I talked to rogers live chat, they said it will include it for people that reserve it before deadline and said buying it out right is fine. He said i didn't need to sign a 2 year contract to get VR