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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I Plan to Stick Around

#15 for the Edge

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

gemini002
I Plan to Stick Around

Yes I am number 19 edge black Smiley Very Happy

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @FelipeVancim

Welcome back!!. Glad to see your #18th!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @gemini002 & @pmseguin752

Glad to see those numbers!!:)

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

shakiata
I'm Here A Lot
I am 20 wahoo anyone know is that for that store or all of rogers?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor

Hello @shakiata

 It's Canada wide and not per store. :). 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

shakiata
I'm Here A Lot
Sweet I guess I can count on getting one day one then lol. Thanks for info.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @shakiata

You are welcome! Indeed you will plus you get the free VR headset too!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

gemini002
I Plan to Stick Around

Thanks for your help still no pricing though ughhh 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @gemini002

Rogers is known not to release any prices until the day before or a couple days before the launch of the device. Hopefully they do update the site but again they don't until then.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

enigma4321
I Plan to Stick Around
76 here for edge black

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

shakiata
I'm Here A Lot
Oh even better do I need to do anything else or will it just be there for me when I pick up my phone

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Not bad! Seems like a lot of people want that device!.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @shakiata

Just bring 2 government photo id's. As long as u are the account holder you don't need to worry about anything else. Also the price of the device and upgrades fee aka flextab will be billed to your next invoice which will have it. So you don't pay anything at store!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

shakiata
I'm Here A Lot
Sorry I ment in regards to the vr headset do I need to do anything special or will it just be there as well

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @shakiata

No worries!. Nope nothing at all!. The Gear VR headset should ship with the device to the store. If not it may take a couple days to come in but usually it goes with the device!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

shakiata
I'm Here A Lot
Awsome now I am really excited

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @shakiata

Glad to hear!!. I'm excited to as well 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

AccordXTC
I'm a Reliable Contributor

Not bad I'm in position 55 for S7 Edge

 

Any idea why they dont ever bring out all the colours. I was really wanting the Silver Titanium. But I can live with the black lol upgrading from S6 Edge 128gb

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @AccordXTC

Agreements with Samsung and other manufacturers are set that the basic Black and white or silver come out and then weeks or months later the other colors come out. This is also due to the sells. So they bring other colors our months later to keep the sells alive with new colors for that device. It's a strategy some companies use. Same with some tablets as well.

Most of us use cases on the devices anyways so it hides the color unless it's a see through case.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

jeneric28
I Plan to Stick Around
man.. this new rogers site is horrible for business users.... i can't even login and when i call about the login they tell me they have no idea what the RogersDirect.ca website is .....

and when i try to create a new account it does nothing.. useless ; <

why do they separate the logins for the two systems?