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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello

Unfortunately that information I can not say. That's private information.

Once they have the devices, they will deliver them the next day.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Mrnovanova
I plan to stick around
Lol. @Meowmix. I was just kidding buddy. Thank you for being so helpful and for your prompt responses. I'm sure I'm not the only one who appreciates it. You rock!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Mrnovanova


Lol no worries! As is said i have been doing this for over 5 years and still love coming here and providing the answers u guys need and always trying to help you!never a dull moment and always enjoying it!

Hope eveyone gets theirs Friday!!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

johnx65
I plan to stick around

confimation of shipping emails just got sent! Friday is looking good.

 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Terraforce18
I plan to stick around

Just got my email. Hopefully I can get the 64GB S7 Edge and get myself a case Waiting now for the call

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Pharaoh89
I plan to stick around
I though Canada only got the 32gb?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I plan to stick around
@Pharaoh89

You're right, Canada is only getting the 32GB black model for the GS7 Edge for launch day. Othe colours are expected to arrive later in the month or early April. No word as of yet if Canada will receive the 64GB model in the near future.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

enigma4321
I plan to stick around
Shipped here too!! Why isn't it Friday yet!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Jjohn165
I've been here awhile
That's weird I haven't received the email or change in status to shipped. I assume since everyonE had theor status changed to in progress at the same time they would be shupped at the same time. Guess I will be waiting a bit longer.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Pharaoh89 @pmseguin752

Canada will only get the 32GB. We won't see the 64GB. Other colors will come out in the up coming months.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @enigma4321

Very nice! Sadly mine still shows IN PROGRESS and no email.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Jjohn165

Same boat as you. Do remember I did say yesterday that tonight they could ship the rest out and we should see them delivered tomorrow. Again it's up to UPS how many boxes they can take and also how many units the warehouse has finishes packing.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @johnx65

Very nice!!! 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I plan to stick around
@Meowmix

I thought we were going to get the 64GB model later, as I remember seeing it online somewhere. Oops, my mistake.

Side note: I also got the email and my status is also still showing in progress.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @pmseguin752

If Canada get the 32GB model with SD card then I doubt we will see the 64GB with SD card. Mind u then they would charge $100 or more for that one and bring the edge to #599 on a 2 year plan which many won't get. Thus why.

I havent received a email or text yet. We shall see.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Mrnovanova
I plan to stick around
I just got an email from Rogers confirming my account changes an crediting my 40$. Does that mean my phone is in the store or is it just the normal process since it's been shipped?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

Thats normal. Once the phone has shipped they send u the email regarding of the $40 reservation fee credit. The device won't be at the store this early. The decide will delivered to the store mid day today

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

DM318
I've been around

When we pick up the device, will the VR headset come with it or does it come later?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @DM318

Any free gifts Rogers gives out with reservations always are given when u pick up the device. Soemtimes they don't ship them with the device which is rare.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mathieucdufour
I've been here awhile

That is the message that i am getting since the first time i looked at it this morning 😕

 

We are currently experiencing technical difficulties and cannot complete your request at this time. If you require immediate assistance, please call 1-888-ROGERS1 and a customer service representative will be happy to assist you. Thank you and we apologize for any inconvenience.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mathieucdufour

Thats normal in the mornings. Also sometimes during the early morning updates for the site it happens. Mine did that this morning but fixed it self. No need to worry