Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

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I Plan to Stick Around
Posts: 22

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

And the reply we get for thios board, is  Push on Rogers,, make them accountable... And this is customer s\ervice and care.

 

As an ERP specialist I can say with certainty the fact Rogers cnnot allow the store to allocate cancelled phone to the next reservation in lione in their area, tells me the system Rogers has deployed has some serious flaws. Add to that the statement that of the 4000 phones originally received from Samasung to Rogers, only half went to the reservation system. Again, a flaw, the way to deal with existing customers who have made reservations is to fill as many as possible from the reservation system. Guaranteed customers.  Walk ins may buy or they may not.  Says a lot about customer service.

 

ANd you say the reservation system is a closed system and customer service doesnt have access to it, so you have to idea when the next shipment will be delivered, Hmmm most procurement/ERP systems would have that info,, and a good buyer/procurement officer would be all over the supply system to get delivery dates for urgently required equipment/product. 

 

But maybe existing customers are not viewed as urgent requirements, because we are locked into Rogers for 2 years regardless.  Am I jaded, well yes, do I have a choice, yes if I want to break my contract. Do I want to. Maybe.  Dont tell me to call retentions. They can do nothing. The phones are on back order. None available... Oh they may give me a credit... ooo boy ..its not a phone, its not  what I wanted.  Treat me as an adult, tell me it will take 2 weeks or 3 weeks then I can make an informed decision. Right now all I can do is guess and hope the status chnages today or tomorrow nad i get my phone soon.

 

Am I hopeful. no. It will come when it comes. and I will pay more and more.. as the military say,,, ROGER THAT!!!

I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @jackthecompguy

While you guys are complaining about not getting the phone, I have the edge and there is a major issue that's happening with it lol. I always get a " SD card. For transferring photos and videos" pop up every hour or so. It's a known issue around the world. I looked it up and it's everywhere lol
I Plan to Stick Around
Posts: 18

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

oh yeah I know it can't be done, but I'm saying it should be done lol. But stores and warehouses don't talk to each other anyways let alone retail channels
I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @sparky70

Actually not many would have that information if they aren't shared. Bell doesn't and same with Telus even with us at Best Buy. If someone has a pre order and is still waiting after launch, we let them know we don't have any and that's all. We can't share any other information. I am pretty sure Rogers is the same way. Again the system does have flaws which i have called out for many years that I have been doing. One if then is the business and corporate customers accounts reservations which they have to wait.

Well if you don't want to call retentions that's your choice but hey I am not here to argue with you. I am here to try and help you guys out and give u guys some sort of answers. So don't try to argue with me please 🙂
I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @bdbell84

Exactly. That's something many fail to see sadly. Stores and the warehouse never talk to each other. The warehouse only talks to the head office and systems they have. Even then it would be a great asset to have that actually lo.
I Plan to Stick Around
Posts: 35

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@Meowmix

I too have the S7 Edge and an SD card installed and have had no issues with it, yet. Guess I'm lucky... 😉
I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @pmseguin752

Some don't have it but some do i noticed. It's not a big issue to me just more annoying lol.
I'm a Regular
Posts: 214

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

sigh.... still no movement today and on top of that I don't have a bill yet. My payment date is normally 29th of the month, and I still haven't got an eBill or paper bill in the mail.

I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @jackthecompguy

My bill came really late. I noticed that many are receiving their bills late. I wonder why
I've Been Here Awhile
Posts: 4

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Just got off the phone with Rogers. I've moved down to 63/111. 

 

The representative on the phone couldn't provide me with much but they did mention there's a good chance they'll receive the next shipment of phones today or tomorrow. It's the only glimmer of hope I've receieved over the past week.