And the reply we get for thios board, is Push on Rogers,, make them accountable... And this is customer s\ervice and care.
As an ERP specialist I can say with certainty the fact Rogers cnnot allow the store to allocate cancelled phone to the next reservation in lione in their area, tells me the system Rogers has deployed has some serious flaws. Add to that the statement that of the 4000 phones originally received from Samasung to Rogers, only half went to the reservation system. Again, a flaw, the way to deal with existing customers who have made reservations is to fill as many as possible from the reservation system. Guaranteed customers. Walk ins may buy or they may not. Says a lot about customer service.
ANd you say the reservation system is a closed system and customer service doesnt have access to it, so you have to idea when the next shipment will be delivered, Hmmm most procurement/ERP systems would have that info,, and a good buyer/procurement officer would be all over the supply system to get delivery dates for urgently required equipment/product.
But maybe existing customers are not viewed as urgent requirements, because we are locked into Rogers for 2 years regardless. Am I jaded, well yes, do I have a choice, yes if I want to break my contract. Do I want to. Maybe. Dont tell me to call retentions. They can do nothing. The phones are on back order. None available... Oh they may give me a credit... ooo boy ..its not a phone, its not what I wanted. Treat me as an adult, tell me it will take 2 weeks or 3 weeks then I can make an informed decision. Right now all I can do is guess and hope the status chnages today or tomorrow nad i get my phone soon.
Am I hopeful. no. It will come when it comes. and I will pay more and more.. as the military say,,, ROGER THAT!!!
sigh.... still no movement today and on top of that I don't have a bill yet. My payment date is normally 29th of the month, and I still haven't got an eBill or paper bill in the mail.
Just got off the phone with Rogers. I've moved down to 63/111.
The representative on the phone couldn't provide me with much but they did mention there's a good chance they'll receive the next shipment of phones today or tomorrow. It's the only glimmer of hope I've receieved over the past week.