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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

GibMcFragger
I'm a reliable contributor

Tried it, not that impressed. Deleted it. It made the phone look.....cheesy, IMO.  Thanks, though!

 

FYI, for anyone that actually manages to find an S7 Edge, there is already an update for it. APD3. Rogers hasn't

pushed it yet, but you can get it via Smart Switch like I did. No idea what it fixes though, as you don't get the

changelog using Smart Switch.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @GibMcFragger

Mine shows nothing. U normally get updates when u plug in the device once u first get it. I know i got 2 right after so I guess maybe it's that?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

GibMcFragger
I'm a reliable contributor
According to Samsung Updates Live the update came out earlier today. That's on Samsung's end. Rogers may have not pushed it out yet. I had to actually connect to USB and use the Smart Switch program for it to show up and download.
The software update check on my phone just said "the newest updates have been installed", but I was still running the older version.

The older version is APB7, the new one is APD3.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @GibMcFragger

Oh okay I shall try it out tomorrow and see!!:)

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

GibMcFragger
I'm a reliable contributor
Cool! It's big. 2+ GB.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

holdened
I plan to stick around

finally got one at the Rogers store today! Very lucky to have grabbed one.. i think it was the only set. Traded in my Samsung S3 for $175 trade in credit too. Anyone had success finding a nice case and screen protector that fits the S7 Edge?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @holdened

I am using 3 cases. S-View case, LED flip case and my Otterbox case. There isn't a screen protector which covers the whole screen including the edge screens.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

GibMcFragger
I'm a reliable contributor

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

jwang16
I've been around

Any idea when Canadian Rogers stores will have S7 Edges in stock?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @jwang16

Unfortunately there is no set answer for that. It depends on each store when they receive stock from the warehouse and when the warehouse receives stock.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

GibMcFragger
I'm a reliable contributor
Keep checking the Best Buy website. You can reserve one when your local stores get stock.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Kay_Boogie
I plan to stick around
I'm eagerly awaiting the S7 Edge in silver. I hope it comes to Rogers soon. Will it?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

lynx01
I plan to stick around
Until it's officially announced, Noone knows for sure. At this point to my knowledge there's not been any discussion about it yet.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

holdened
I plan to stick around

i got mine at the Rogers Seymour Robson location on Monday.. maybe try your luck there! 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @holdened

Very nice!. Depends where the user is though.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Kay_Boogie

Unfortunately at this moment no carrier including Rogers has not mentioned when the Silver S7 edge will come. Until then no one knows. I would say another couple of weeks at it seems that the Samsung store has a exclusive right to it when I see.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Kay_Boogie
I plan to stick around
Cool thanks! I really hope so! I'm gonna get the shakes soon if I don't have it in my hands 😋

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Kay_Boogie

You are welcome!!! 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

kavkaz
I plan to stick around

dont buy from Samsung store. Many features on are blocked by Rogers, including VOLTE

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @kavkaz

Well we won't just tell people not to by something because of a issue like VOLTE. Again it's up to them where they get it. We can warm them but we sure csnt force them or tell them where to get a device.

Apple had the same issue. If u look in the Apple threads all unlocked iPhone took months to get VOLTE to work.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

kavkaz
I plan to stick around
problem is by that time i will be on Note 6. So i would have gone on S7E without VOLTE ..