Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @sparky70


Yeah the reservation does have issues but unfortunately nothing can be done about the units. That's all up to the manufacturers on how many they send to the carriers. After that it all depends on how the carrier do it. Most Rogers corporate stores did not get any units in stock other then the reservations ones. A week ago they slowly got one or two in but that was about it. Now slowly they are starting to receive units more. Best Buy still has low inventory as well ( check it every day).
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Arnott15

When the promotion was up, it said " While quantities last" which means if they run out of the Gear VR, then unfortunately you won't be able to get one. Rogers can't be held accountable for this due to the limit inventory they get of the free bonus items from the manufacturers. The manufacturers put limits and how many they can give out.

I do hope that yours and eveyone else's reservation still gets one!
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I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Its absolutely ridiculous.....i was about to pull all my lines from rogers until i checked my status one last time and finally saw the phones are going out. No walk in customers should of taken priority over customers who reserved whether they be regular or business. Im still livid.
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Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Magnum84

No one walks should take priority? Cmon now that's kinda low here. I know your " livid" but try to think here.
Stores gets cancellations and a few units in stock. So the walk ins are able to get those. No carrier can restrict only pre orders can get the devices. It's been almost 2 weeks since the launch of the device so I am sure walk ins are allowed to pick up devices. Plus if u read the thread you would know many stores didn't even have stock. The stock they have were pre orders which were cancelled or had the odd 1-2 devices in stock.

The reservation system got over 2,000 units at launch. Then waited until Samsung sent them more which i can understand seeing as Samsung is responsible for the devices being sent out.
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Dude....do you not understand the concept of "reservation" ? All four stores locally to me had edges available on launch day..... Trust me i know because i called all of them to see if there was anyway they could give me a phone while still giving me the gear VR. So yes....unless there is a cancellation there should be no units available until all reservations are filled. The business reservation line for the S7 edge only had 200 units allocated to it at launch. The regular customers got 2000? Yeah im still upset.
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Magnum84

Oh i do. I make the same thread your typing on for all the devices that Rogers has on the reservation system. So i know about it...


Okay so really you think in your world that NO sorry including Best Buy, Samsung Experience store, Bell store, Telus store should NOT have any devices for walk ins and all devices should go towards pre orders first? That's selfish dont you think? How about this. Why don't you make that same comment to the manufacturers which are responsible for the release date, how many units each carrier or company gets and see the reply you get.


If you read my first post you would see that the business reservations usually takes longer then consumer ones. Since I have been doing these threads for over 4 years since the program started i can tell you I had my fare share of arguments with them about it. The business reservations seem to get the low quantities left and the regular consumer gets more for some odd reason but we can't go on and say "no walk ins should get it before we the pre orders get ours" that's kinda selfish coming from u or anyone else. That's what my opinion is though and I am pretty sure others would agree.

You had a choice. Either pre order the device and wait for it to come in and get the Free Gear VR which Samsung is offering for free and not Rogers, or walk into a store which has the phone a in stock and get one but no free gift as th me free Gear VR is only for pre orders. You picked to reserve like many of us but unfortunately Rogers didn't get as much as everyone though ( meaning how they gave low to the business reservations)


I see your frustration though and understand it but at the same time there isn't much that can be done. We can all sit in here and argue about the same thing but it won't make a difference. Been there and done that. It's all up to us on how we will go about it and either find a way to get the device or unfortunately leave and go to another company.
.

I am pretty sure if you call into Rogers and speak to a manager and tell them ur ordeal and see the discounts they offer, they might be able to do something for u.
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I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Considering you make a thread for every phone thats released you should know this is a Rogers forum not Bell not Telus not Best Buy. The minute i reserved the phone i gained the right to be selfish and expect to get a phone on launch day. You say i had a choice? So did every other person out there that wanted a Galaxy phone. They could of just as easily reserved a phone the same as everyone else.
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Magnum84


Doing a reservation does NOT give you the " to be selfish" rights. I don't know where you got that from but it's completely wrong and misleading.. If you did read the reservation page correctly and did read the FAQ which i posted on page one you would see this. The same thing was posted on the page u did the reservation on if u took ur time to read It same goes with my first post on page one.


"Reservation does not guarantee a device or place in line prior to public availability"

" Does reserving a device using the Rogers Reservation System mean I’ll get my device on the official launch date?
We can’t guarantee that you’ll receive your device on the day it launches. Our goal is to get your device to you as soon as possible, and we set aside inventory for customers who reserve devices. However, we also ship devices to stores that are not participating in the Rogers Reservation System program. The confirmation email you received when you reserved your device will contain more information about shipping timelines."

The first one is posted on the reservation page linked to the Rogers site and the second one is on the Rogers Reservation System page FAQ. I'm not going to sit here and argue about this with u but i do know ur feeling about this as i was once in ur position before.
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I Plan to Stick Around
Posts: 22

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Oh Touchy touchy there meowmix.  For a person who is NOT a Rogers employee, you seem determined to defend them.

 

Based on your posts Rogers had 4000 phones provide by Samsung for launch day. The ROGERS promo was a free gear VR for reservations, from ROGERS. You are the only person telling us this was from Samsung.  All the ads I saw were from ROGERS. Nothing about redeem the offer with SAMSUNG.

 

SO about being selfish.  Lets use this analogy.  I want to go out for dinner next saturay at a nice resteraunt. I call and make a reservation for 7PM. They have 40 tables. I arrive at 7PM and all the tables are filled, some with those with reservations and some with walk in customers. They gave a free table to a walk in because they were guaranteed the revenue from that customer at the door. They only hoped that I as a reservation based customer would show up. Thier flawed decision was to give the table away before 7PM. Had they waited to see if I showed up and I did not then they could give my table away to a walk in. So given that I arrive on time and the table I have reserved is not available, am I being selfish to demand respect and perhaps compensation? Am I wrong if that happens every time I make a reservation to claim to the owner that his system is broken?

 

Now had I called for a reservation and they said Im sorry but we have no table available, but we can take your reservation for the next available table next weekend and we can put you on a priority recall if anybody cancels for this Saturday, I would then have the option to agree or go elsewhere.  I even know doctor and dentist offices that put people in a cancellation priority list in case somebody cancels an appointment, they get in before their  appointment date.  And Doctors and dentists dont have the resources the ROGERS has.

 

SO are we being selfish, NO. The Rogers system is broken, and has been for years.

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @sparky70

Nope jusy make to clarify things for many that didn't read. Nope not defending them at all. Just showing the FAQ and eveyone I know. I don't really care about defending them as i don't work for them but I have done many threads to know alot.

The Free Gear VR promotion was offered by all carriers in Canada including Samsung directly. Samsung gave the okay to all carriers to have this promotion. If u do your research u will see this. Even Best Buy had the same promotion as it was offered by Samsung to all carriers. Thus I know this as well. A little research will show u this. Go on Google and see it. All carriers in Canada, US and Samsung Experience stores gave this promo. If u also watched the video of Samsung announcing the devices u will see Samsung saying it there as well.


I'm not saying their reservation system is flawless by far. If u have read any of my post in my other threads u would see and realize that I also have had issues and also made a few comments of my own about the reservation system being broken and needs major fixing. Mostly toward the business reservations.