Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

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I Plan to Stick Around
Posts: 12

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hi, there, i asked you about this last friday and you said i should just wait for the store to call me... But I just wonder how I could check where I'm at in the process... I can't see the status in online reservation system cuz the following keeps poping up since last friday..  it's pissing me off for not knowing anything cuz no email or any call so far..

is this because im new to rogers... i used koodo before.. so i can't see device reservation in My Rogers, which just keeps telling me to link an account.....10000.png

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Shilirui

Have you called in to see if they can fix it or see what's going on? It seems a issue with the account. It could be due to u being new to Rogers but it's best to call in and see
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I Plan to Stick Around
Posts: 34

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@Meowmix I got access to my buisness account online and I checked my status and it currently is in progress activations since Saturday. Any idea what's going on with this?
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @ZZAKIR

It means that they are still activating the phone and IMEI number on the account. Sundays they usually don't work. Should change tonight or tomorrow morning.
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I Plan to Stick Around
Posts: 12

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

i did, since i don't use rogers for my mobile phone, i used my home phone line to call em, n they said they didnt know what's going on... besides, i called in the store who told me they haven't received any order yet... seems like there's nothing i can do but wait cuz i haven't even had the UPS # yet...

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I Plan to Stick Around
Posts: 34

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Thanks @Meowmix. I hope you're right!
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Shilirui

I would suggest just to wait patiently on this one. I know it can be hard
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I Plan to Stick Around
Posts: 12

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

cool... think ill wait for a week for this to see

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Shilirui

Yeah wait for a week and see. That's the best thing to do
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I received my tracking number on Friday, however it has not been picked up by UPS. Just says ready for UPS. When should this ship out? And when does UPS do their pickups at the Rogers shipping centre in Mississauga?