Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @JackS4

No worries! You could always call in and ask customer service if they can give u a credit of that amount but it's up to each rep.
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Worth a shot. Again, thank you.
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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @JackS4

You are welcome! 🙂
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I Plan to Stick Around
Posts: 8

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@Virtuatony, how did you do the 'track by reference' ? I receive my shipping confirmation on Thursday but still nothing at the store. thanks for your help on this

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @fevraire

Go on UPS track site and it will be below where u enter the tracking number. It will show u to enter phone number, postal code, which country and where it's going
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I Plan to Stick Around
Posts: 8

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hi @Meowmix

thanks for the quick answer, I went to ups.com and click on Track by Reference but it's not working. What do I put in the Shipment reference field ? When I receive my shipping confirmation email they give me a code starting with 'DR-' I try this code on the UPS site but it's not working. Here's a screenshot of the UPS tool that I try, is that the right one ? Thanks again @Meowmix for your help

UPS.jpg

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @fevraire

That code may not work. I called Rogers and it's a internal code for the reservation. I remember last year they gave us tracking numbers but i guess they stopped it.


Sometimes it works but sometimes it doesn't. In that area I usually put my number or even the Rogers name to see if it works.
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I Plan to Stick Around
Posts: 8

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Thanks @Meowmix, I have try everything and the UPS system is giving me this ''UPS could not locate the shipment details for your request. Verify your information and try again.'' Guest I will have to wait for the store to call me. thanks

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @fevraire

I would say just wait for them to give u a call. See if they deliver it today. Is this a authorized store or a Rogers Plus store? This could be a reason.
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I Plan to Stick Around
Posts: 8

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hi @Meowmix

It's a Rogers Authorized Dealer, I went to the store yesterday at 3:30pm and they have receive 2 orders but not mine. Thank you