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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Thanks. It's 5pm here so I guess I'm out of luck for today. Thanks UPS.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

enigma4321
I plan to stick around
Just got my edge this afternoon!! Costing me 250$ on 2 year contract. Not bad at all with all the credits! Paya off to call customer service that's for sure

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @enigma4321

Very nice! I got my device and I'm heading home!! Haven't opened it yet lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

enigma4321
I plan to stick around
Congrats meowmix! Enjoy! 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Virtuatony

I would say wait and hopefully tomorrow UPS comes!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

They deliver on Saturday?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

AccordXTC
I'm a reliable contributor

@Meowmix I got mine this morning with the VR. Had a chance to finally go over the phone and VR at home, I'm really impressed coming from the S6 Edge and the VR is cool. Was kinda thrown off I was expecting higher resolution content from the VR because of the screen but will play with it more.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around

Just got mine!

It sure looks like a great weekend coming up!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Virtuatony

They do as they pay for it. UPS does Saturday delivers.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mandrelord

Very nice!!!! I got mine too

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I found the tracking status using track by reference. It says first attempt made. Scheduled delivery updated to Monday.

Weird. Why wouldn't they accept it.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Scas
I plan to stick around
How did you get some credits. Please share. I tried but no joy. Maybe I got the wrong person on a bad day.
I couldn't even get the $100 that's all over their homepage. She just kept saying you need to go back to the store and see what they can do.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

lcohen999
I've been here awhile

Recevied my UPS number this afternoon

 

(S7, 5th of business list)

 

One would assume I will see it Monday or Tuesday!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

ac512
I plan to stick around
Mine never arrived, walked into Rogers they had one left so I got it.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I got my edge this morning, and the process was was very easy. I love the phone, big differenc from my old S5. Thanks Meowmix for all the help and insight.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @malex31

Glad to see!! You are welcome:)

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Scas

Contact Rogers customer service and they should be able to assist us with it. Some reps aren't to aware of it

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Virtuatony

Maybe they were busy or closed the store for a bit while they went ? Or maybe UPS went to the store early in the AM when the store was close still

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

JackS4
I've been here awhile

Quick question to see if anyone can confirm a difference between a Rogers store and an authorized reseller. I pre-ordered the S7 Edge and was #25. It let me choose the store so I pick the closest to me. I get two emails, a text and an actual phone call saying it's ready. I stop by after work to pickup and dude starts processing it. I mention I'm paying for it outright and he says "oh, I don't think we csn do thst for you. Not without charging you an extra $50". I asked what it was for and he didn't know. Manager would not come out of the back to explain. They suggested I could try a different store. Oh, I forgot to mention that at this point he'd already deactivated my old phones SIM card, so I couldn't research or call anyone.

The Rogers site proposed this reseller as a pickup point without any warning it would actually cost more to do so. I ended up paying it since I plan on calling customer retentions today. Point is, I shouldn't have to fight to get it back in the first place.

Anyone experience this?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Jack64

Unfortunately this is true. I had it happen and many times with other reservations customers have had it happen to them as well only buying it outright. The extra $50 is due to buying it outright. All carriers are doing this.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

JackS4
I've been here awhile
Thanks a ton for the quick reply on this Meowmix. I don't feel so bad as when I thought I was the only one. Saves me a call into Rogers at least. 🙂