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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

According to the prvious preorder people had, this is the handling process...
In progress => In progress (Activation) => In progress (Finalization) => Shipped-Closed

Also where did you get the "15 business days" from? @ZZAKIR

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

ZZAKIR
I plan to stick around

@caijuu I was told by Rep on the phone. She said please allow 15 business days to process. I just want the phone man!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @caijuu and @Pharaoh89

See if they can give u another credit of some sort!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Shilirui
I plan to stick around

 When I checked my reservation online couple minutes ago, it keeps saying "we are currently experiencing technical difficulties ...." yet I haven't got any email about my status of shippment....

What else could I do now... to know my reservation status... should I call them?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Shilirui

Once it's been shipped out, it's all good to go. U just have to wait for a call from the store to let u know its in.

As for the site. It does happen from time to time

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Shilirui
I plan to stick around

all right, thx

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Scas
I plan to stick around

I just picked up my s7e.

 

There is a promotion they haven't advertised.   If you give back your old s5, they knock $215 off the price.   

 

I done a price check on what I would get for my s5 and I was only looking at $40.   It was not in good shape.  The guy at the store said as long as the screen is working well you will get the $215.

 

Only catch it you have to do it when you pick up your new device so make sure you have everything off it you need.  

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

rghill100
I've been here awhile
Got my S7 edge device at 930 am this morning and. This thing is sweeeeet. Was in and out in 30 min with $120 savings. Waived activation and 100 Rogers rebate. Just sold my note 3 on kijiji for $225. Iso this new phone will cost me 175 bucks. I got the gear vr with my device as well today.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @rghill100

Very nice!! Glad u got it and enjoying it:)

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Shilirui

You are welcome! 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

ZZAKIR
I plan to stick around
@Meowmix you seem to be the Kingpin of the forum. I know you mentioned it would take longer for business/corporate users to receive there phones but does 3 weeks sound accurate to you?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @ZZAKIR

I have seen it happen with many iPhone and Samsung device launches and reservations. Sometimes it's less but some wait longer

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

hamu
I'm here a lot

@Meowmix 

 

awww mannn, my business reservation now says "In Progress(Finalization)"

 

I have no idea what that means and how long its gonna take, but its really gonna suck if it takes over a week.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @hamu

That means they are on the final stage before shipment! U should see it mid week next week.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I plan to stick around

Does anybody know if the new wireless charging stand is available yet? Or is that something Samsung is gonna release at a later date?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Virtuatony
I'm here a lot
My s7 edge shipped last night. I didn't get a tracking number because I entered the wrong email address smh.

I called the Rogers plus store in Saskatoon at 12 today and they said they haven't received any s7 edges yet.

I can't believe they won't have it today. Is that possible?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

fevraire
I plan to stick around
Same thing for me in Montreal. I receive the shipping confirmation last night but the store don't have my yet. They told maybe later today or Monday

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @fevraire

UPS is late it seems for many. My store just got it right now so I am picking it up as we speak

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around
Same here. Got the call at 4:30...I'd say it's pretty unusual for ups.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Virtuatony

It all depends on UPS. Rogers has no control once it ships out from the warehouse. Alot of stores are getting a late delivery.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @pmseguin752

I havent seen anything yet at my work at all