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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @malex31

The $40 reservation fee will be credited back once the device has been shipped out from the warehouse or u cancelled the reservation. Seeing as ur device has shipped u get the fee back.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @td_2

There is hope. They have all night until 11. So tonight most if not all devices should be shipped put.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @pmseguin752

Hmm that makes no sense at all unless it's promotion that is hidden?. I am getting a $100 credit so that's all good for me lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Thanks Meowmix. You're the MAN!! lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I Plan to Stick Around

@Meowmix

 

I didn't think so either. He first said that those promo credits would be applied to my bill automatically without even having to say anything.

 

In your case, did they apply the credit right away (for a future bill)? Or was it like a note with a ref#, that if it wasn't done, you could call back and complain? 

 

Starting to wonder if I should call back and ask to speak to somebody else. What dept did you get in touch with?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @pmseguin752

Mine will be a bill credit and may take 1-2 months which i am fine with.

I would say call back to make sure

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @malex31

You are welcome!!! 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I Plan to Stick Around

Hey @Meowmix,

 

Glad I took your advice and called Rogers back. The $200 bill credit that I was told was applied to my account was total bull###. After spending an hour on the phone, most of it on hold, 4 different reps and after arguing the difference of "New Activation" and just "Activation", I got me a $100 bill credit that will show on my next bill. It pays to argue, plus it kinda helps when you have 5 cell lines, 4 of which have no contract and you threaten to pull them.

 

Thx for all you do here, you definitely go above and beyond 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @pmseguin752

That is correct. The $200 is for new activation only. Existing customers are eligible for a $100 bill credit which takes 1-2 months to take effect. Not bad at all!

Always call to double check. That's what I usually do my self.

No worries always glad to be able to help! Just trying to make everyone happy and get the right info!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I Plan to Stick Around
Hey @Meowmix,

I really can't complain about not getting the $200 bill credit. Firstly the $100 IS better than nothing. Plus between the trade up on an old S3 and my cash back on my Rogers master card, I am getting just over $225 off total. So still a win.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

td_2
I'm Here A Lot
Just in under the wire! Email came in at 10:32. I was getting anxious, lol.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I Plan to Stick Around

I've only gotten a couple of blank emails with zip files with no info in them. Anybody have any ideas? And yes, they are from rogers.

 

*** Never mind *** Finally got an email with info in it ***

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @pmseguin752

Glad yours shipped out!!!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @td_2


Glad to hear that!!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

cy88
I've Been Here Awhile

My apology if it's been asked before - This $100 credit is only for signing a two year terms of share everything plans?  

I have one of the older tab that's eligable for smart tab, would I be eligable for that?

Thanks!

P.S. 1400 or so on the list for S7 Edge, still just "In Progress" 😞

 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @cy88

Nope the $100 is for eveyone who upgrades or activates a new account. The $200 is if you add a new line to your everything share plus plan. The line will get a $200 credit. We only get $100 which is pretty good still.

Sadly once you go IN PROGRESS your number means nothing. Your status should change soon. If it does not, then it should tomorrow and a Saturday delivery will happen. Again it's up to UPS on how many they can handle and take.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

cy88
I've Been Here Awhile

Thanks for the info!

Do I have to do anything special to get the $100 bill credit? Or it'll automatically applied?

 

Edit:  I JUST got a text message as we speak, my device is shipped!

 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

ac512
I Plan to Stick Around

does rogers give a tracking number?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello

Yes they do. In the email you receive when it ships out.

EDIT. It seems like no tracking number in the email I got and same with my buddy. Honestly the devices will be shipped to the stores tomorrow so no worries

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a Trusted Advisor
Hello @cy88

I would suggest calling in and them set it up. It might be automatically but it's best to do it that way.

Very nice!!!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

johnx65
I Plan to Stick Around
I went into my roger store and got a chance to look at and hold the s7e that has my name on it. I can't actually pick it up until 930 am Friday. Nice phone. Looking forward to picking it up in the morning.