I didn't think so either. He first said that those promo credits would be applied to my bill automatically without even having to say anything.
In your case, did they apply the credit right away (for a future bill)? Or was it like a note with a ref#, that if it wasn't done, you could call back and complain?
Starting to wonder if I should call back and ask to speak to somebody else. What dept did you get in touch with?
Glad I took your advice and called Rogers back. The $200 bill credit that I was told was applied to my account was total bull###. After spending an hour on the phone, most of it on hold, 4 different reps and after arguing the difference of "New Activation" and just "Activation", I got me a $100 bill credit that will show on my next bill. It pays to argue, plus it kinda helps when you have 5 cell lines, 4 of which have no contract and you threaten to pull them.
Thx for all you do here, you definitely go above and beyond 🙂
I've only gotten a couple of blank emails with zip files with no info in them. Anybody have any ideas? And yes, they are from rogers.
*** Never mind *** Finally got an email with info in it ***