Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

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I Plan to Stick Around
Posts: 35

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@Meowmix

 

I didn't think so either. He first said that those promo credits would be applied to my bill automatically without even having to say anything.

 

In your case, did they apply the credit right away (for a future bill)? Or was it like a note with a ref#, that if it wasn't done, you could call back and complain? 

 

Starting to wonder if I should call back and ask to speak to somebody else. What dept did you get in touch with?

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @pmseguin752

Mine will be a bill credit and may take 1-2 months which i am fine with.

I would say call back to make sure
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @malex31

You are welcome!!! 🙂
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I Plan to Stick Around
Posts: 35

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hey @Meowmix,

 

Glad I took your advice and called Rogers back. The $200 bill credit that I was told was applied to my account was total bull###. After spending an hour on the phone, most of it on hold, 4 different reps and after arguing the difference of "New Activation" and just "Activation", I got me a $100 bill credit that will show on my next bill. It pays to argue, plus it kinda helps when you have 5 cell lines, 4 of which have no contract and you threaten to pull them.

 

Thx for all you do here, you definitely go above and beyond 🙂

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @pmseguin752

That is correct. The $200 is for new activation only. Existing customers are eligible for a $100 bill credit which takes 1-2 months to take effect. Not bad at all!

Always call to double check. That's what I usually do my self.

No worries always glad to be able to help! Just trying to make everyone happy and get the right info!
I Plan to Stick Around
Posts: 35

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hey @Meowmix,

I really can't complain about not getting the $200 bill credit. Firstly the $100 IS better than nothing. Plus between the trade up on an old S3 and my cash back on my Rogers master card, I am getting just over $225 off total. So still a win.
I'm Here A Lot
Posts: 5

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Just in under the wire! Email came in at 10:32. I was getting anxious, lol.
I Plan to Stick Around
Posts: 35

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I've only gotten a couple of blank emails with zip files with no info in them. Anybody have any ideas? And yes, they are from rogers.

 

*** Never mind *** Finally got an email with info in it ***

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @pmseguin752

Glad yours shipped out!!!!
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @td_2


Glad to hear that!!!