02-21-2016 04:36 PM - last edited on 03-08-2016 12:40 PM by RogersShakir
I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!!
1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :).
03-10-2016 03:22 PM - edited 03-10-2016 03:22 PM
I was FINALLY able to pre order yesterday.. i am way down on the list at #316 ; <
but at least i get the headset... i am so anxious to go to a store tomorrow but with my corporate account i will have trouble..
BUT EVERYTIME i upgrade i get ISSUES and ISSUES.. last time with the s6 edge I had the office of president call me and things still have not changed...
I got an email after placing the pre order to login to secure.rogersdirect.ca to check my status and for the life of me i cannot login.. it tells me to change my password and just refreshes the login screen when i try to login..
i called rogers and NO ONE seems to know what the heck is going on... and when they do they say it's cause of a system upgrade that i cannot login... no its not.. cause i haven;t been able to login for 24 hours...
anyway i hope it shows up and i am not waiting in vain for this phone... i am so tempted to just buy it outright from a US site for $200 more in the colour i want... but i dunno if i am prepare to drop $1500 on a phone
03-10-2016 03:30 PM
03-10-2016 03:32 PM
03-10-2016 04:12 PM
Just got off the phone with my Rogers store that my S7 Edge is/was shipped to, and they already have it there waiting for me to pick up tomorrow!! yahoo!! I will have to remember to bring up the $100 credit promotion, and also dispute the $20 activation fee when you "activate online" - since they don't offer shipping reserved phones to you home... been a Rogers customer for over 20 years now, this activation fee is kind of ridiculous if you ask me.
03-10-2016 04:13 PM
Got the call. My prrrrecious is waiting for me. I'll be there 1st thing tomorrow morning. Work will have to wait 😉
On a more serious note: now that the moment is upon us, who here has tips or tricks to share about making sure migrating your "life" from one phone to the next goes as smootly as possible? I know Google already does a fair bit to help but is there anything else to worry about and/or not forget?
03-10-2016 04:21 PM
Chrome doesn't work for the reservation system... Try Internet Explorer... Spent so much time trying to figure it out.
03-10-2016 04:21 PM
Actually, Samsung includes a USB OTG adapter with the phone, so you can plug in your old phone with a USB Cable and transfer your stuff from one phone to the other. It is supposed to work with both Android or iOS.
03-10-2016 04:24 PM
I reserved my phone about 3 days after the reservation system came online and for me it still says "In Progress" I called the store I chose and they said they had already gotten a few in but my name wasn't one of them on the list. I wonder how much longer I will have to wait for them to "ship" it if I'm not able to go in tommorow and pick it up.
The guy at the store said technically they do have extras that aren't reserved but if I chose to come in and just grab one of those I would miss out on the VR headset that came wtith the "reservation" did anyone else have the status field say in progress when they got the call saying they would be able to come in tommorow and pick up their phones or did you guys have the "shipped" status field for you when you check the reservation through the my account with rogers.
I wish I could know more details other than it just saying "in progress"
03-10-2016 04:26 PM
03-10-2016 04:28 PM
03-10-2016 04:29 PM
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03-10-2016 04:32 PM
Hey guys, I am looking at the $100 bill credit that is heavily advertised on the Rogers home page. I called into customer relations and they are indicating that this plan is only eligible for adding a SECOND line into an existing Share Everything+ plan. Is this really the case? The wording on the full details is a little bit ambiguous and could be interpretted both ways.
03-10-2016 04:33 PM
03-10-2016 04:35 PM
03-10-2016 04:50 PM - edited 03-10-2016 04:50 PM
ahh i guess if it ships tommorow i still have a low chance of getting it in the store tommorow.. oh well!! Kinda sucks.. I wonder if it was just bad luck on my part or if the store i chose had something to do with it
03-10-2016 05:00 PM
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03-10-2016 05:13 PM