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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

MartinK7
I'm here a lot

I just called the Rogers store to which my device is being delivered to to try to get more information about the whole process. By the guy's surprised answer about reserved S7 devices for tomorrow, it didn't seem like they had received them yet.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@Meowmix

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Pharaoh89
I plan to stick around
For all of us business/corporate customers out there, I called Rogers business services and they confirmed what has been said here already:
1. Our pre-orders will be processed a little later than consumer ones, meaning we won't necessarily get them by launch day. However, we get the phones no later than 15 days after launch.
2. If you're high up in the queue, (I'm #6, @lcohen999 mentioned he was #5) you can expect delivery by Monday or Tuesday.
3. Gear VR is supposed to ship with the phone.

I'd just like to add that being on a corporate plan probably means we can't get the $100 discount that's being offered.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

YeloMelo95
I've been here awhile
Question here,

I work pretty weird hours and might not be able to pick my phone up till Tuesday, pretty sure they won't be able to hold it for that long. Would it be feasible by any means if I picked it up last minute before they close, or early in the morning before they even call? Changed my hours for today hoping they'd call but with the reservation status down for me and the lack of any emails after the shipping email I fear I might not be able to pick it up till Tuesday 😞

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @caijuu

I am a consumer plan so I'm eligible

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @YeloMelo95

You can try to call the store u reserved it to go too. Speak to the manager and and see if they can hold it. They can do exceptions at time s

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Bawl4u

You won't get them until tomorrow as said before. They can't release them until launch.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Pharaoh89

That is true but since I have been doing the threads for almost 5 years I have seen many business and corporate customers wait more then that.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

ac512
I plan to stick around
Are most people still at in progress?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

denka
I plan to stick around

I think it depends on location. if in Toronto, it might take to change to Shipped like late evening.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

rghill100
I've been here awhile
My device has arrived and is ready for pickup tomorrow first thing. Just got the phone call. I was res #344

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @rghill100

Very nice!!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @ac512

I am as well. Do remember that most device that haven't shipped out last night will do today due to UPS pick up and ready

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Bawl4u
I've been here awhile

What is your pickup area/location? Just curious I was #130 or so but I know this call will vary greatly depending on the sotre.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Bawl4u

When you go IN PROGRESS your number means nothing. The number goes to someone else. Again as i said once the store gets it , they will call if they are not busy

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

enigma4321
I plan to stick around
I was number 71 in reservations. My device shipped last night (of course no tracking like the rest of us). So I called the store and they told me that they already received their shipments for the day. I assumed that I'd be the first at this store because it isn't a big store and therefore less reservations. Guessing I'll have to wait till tomorrow for a call 😞
I know it's only released tomorrow of course but was hoping for first thing in the morning! Hehe

And thanks meowmix for all the help in this thread :). Hope you get yours tomorrow as well as the rest of us!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Rob_Sutherland
I've been here awhile

So this has been somewhat discussed but I' just want some clarification. I"m on a $60 plan (plus $12 or $15 in extras) which I don't want to go off of because you can't get that much data anymore. I no longer owe money from my last phone (a HTC M8 I got in 2013). I preordered a S7 (#430ish in line, shows as delivered, got my $40 credit back etc).

 

Will I have to buy the phone outright to stay on my existing plan or can I just tell Rogers I'm happy re-upping on my current plan for a further two years and get the VR gear?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Rob_Sutherland

You might need to call in tonight to retentions & speak to a customer service rep & see because those plans are NOT eligible for upgrades & you will need to up a new plan.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @enigma4321

Most stores will wait until tomorrow to call the customers. This way its easier for them & not have customers ask them to pick up today.

No problem! Glad i could help!!:)

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

rghill100
I've been here awhile

Im just glad I got the call to pick up my device tommorrow.  Happy to know my device arrived at the store.  I didnt even ask to pick it up today as I know they wont let it go today. 

 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @rghill100

Very nice! Glad to hear that!