Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

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I'm Here A Lot
Posts: 6

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

For the people who had their units shipped out, what were your positions?
I'm around 50 our of 3xx in line under corporate account for the EDGE.

I was told by rogers live chat that consumer and business accounts are under the same queue, can some one confirm?
I also can't check my status online, and I have call rogers every time because "Technical difficulty".

 

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @caijuu

Unfortunately that's not true. Business and corporate customers habe a different Que for reservations and have different statues. I explained that in my first post 🙂
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I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

I am 257 in the corporate queue out of 328. Status is In Progress 'Pre Fulfillment' . Doesn't look like we are getting our phones tomorrow. Queue must be separate from everyone else and it would seem we are a lower priority.
I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @Dmod84

You guys are priority but again your accounts are a bit different. Either way this happens every single reservation. Business and corporate customers wait a couple day or a week or so to get their. Once your status changes to IN PROGRESS activation then u guys know its there
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

If our phones get in today would there be any chance of getting the phone tonight?

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @rsopko

Unfortunately no they can not release the devices until tomorrow morning. The system won't update the pricing until morning of tomorrow.
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

. , well its going to be tought to sleep tonight then! This is worse than christmas as a kid

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @rsopko

Lol agreed but it's with it. Hey mine hasn't even shipped yet sill showing IN PROGRESS status and no email yet lol
I've Been Here Awhile
Posts: 3

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Thats terrible, I was #148 got the email late last night

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hello @rsopko

Its okay I'm not mad about it. I was #12. Once it goes IN PROGRESS status your number doesn't matter lol