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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Scionergy
I plan to stick around

What is the screen protector of choice for the S7 edge? I never got one for my GS6 edge+, instead I just got a Samsung Clearview case - although they look really nice, they scratch the heck out of the glass (apparently a known issue with the clearview case on the S6 edge and edge+) - I've used Zagg screen protectors before, but found they were really thick. The edge screens apparently render using the Zagg "glass" screen protectors if I'm not mistaken...

 

Recommendations?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Scionergy

I would never get the Zagg Glass screen protector or even a normal screen protector as it makes the edge useless. As for the clear view case yes many did have that issue but Samsung said the new clear view case should not do any damage to the damage. We shall see.

I would say check online on Amazon and see if Spigen is offering one but most screen protectors will only go for the front screen and not cover the edges

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Scionergy
I plan to stick around

@Meowmix Okay thanks - I actually pre-ordered the S-View case from BestBuy (had one for my note4) so I will try that out and see if I like it, if not I will give the ClearView case a shot

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Scionergy

Very nice! We actually have the cases in the back in out store but can't sell them or put them out until Friday morning.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Scionergy
I plan to stick around

I was acutally at the bestbuy on merivale today picking up my new tv and the samsung rep was there - got to try out the gear VR  - pretty cool! getting anxious for Friday now...

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Scionergy

Our Samsung rep ( Aurthur) was at our store yesterday and gave me the LED flip case and was showing off the phones lol. I have used the Gear VR before to show it to customers but since I work in Home Solutions I don't really pay that much attention down there. Lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Pharaoh89
I plan to stick around
I'm #6 in the business line for the GS7 Silver. Do you think I'll get my device by March 11?? Will it ship with Gear VR?
I read on here that business customers might not get their phones delivered on release day. I really want it by Friday 😞

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Pharaoh89

That is correct. As i said in my first post on page one most business and corporate customers wait a couple days or a week to get their reservation due to the account status and all security passes they need. Your status will change from In progress pre fillfulment to in progress activation. Once u see that status u know its coming.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

ctjm
I plan to stick around

Is anyone aware if retailers or rogers have any display units ahead of launch yet? I am still undecided on the s7 edge or s7 and would like to check them out before release.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @ctjm

Unfortunately they do but are told not to display them until Friday. Like our store. We have the display model but can not put it up until then.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

marcolides
I've been here awhile
When you pick up your pre-ordered device in store. Can the cost of the phone be added to the account or does the phone have to be paid in full when you pick it up

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @marcolides

Yes it will be billed on your next month invoice. You won't have to pay anything up front unless you open a new line and they need u to put down a deposit or if you are buying a accessory. So the price of the device and or upgrade fee aka flextab will be billed on your next months invoice

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

lcohen999
I've been here awhile

#5 in line for the same phone  (business)

 

crossing fingers with you!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @lcohen999

I would say your wait will be until mid next week.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

icefire21
I've been here awhile

Has anyone seen their status switch from "In Progress" to "Shipped" ?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @icefire21

No one has yet. It will change sometime tonight / tomorrow afternoon. Do remember if they do not ship out tonight, they can ship them out tomorrow and have them arrive at the stores at launch mid day. It does state that it can happen. I do know that most should ship out tonight though but we shall see!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

icefire21
I've been here awhile
Thanks @Meowmix for the quick reply. I was number 660 ish before it went to 'in progress'... kinda worried if it will be shipped for friday... i'm flying out the next day and wont be in for a week... so if it doesn't come in, i'll probably end up just grabbing one from the store if there is any available. but would really like the free gift lol.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Jjohn165
I've been here awhile
Great feed. So just to be clear, mine still says in progress not shipped. Does that mean it is still days away from getting to the store? If it switches to shipped does that mean it should arrive at the store the next day or still several days away? Once it arrives at the store do they call you to tell you or you should just go without a call? Sorry for all of the questions

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @icefire21

It should be shipping out tonight. Do remember they got over 2,000 units in so UPS needs 2-3 trucks to pick those up and bring them to their destination.

Hopefully you get urs on Friday!!!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Jjohn165

IN PROGRESS means they are packaging it and awaiting for UPS to pick up. Usually it takes 1-3 business days to ship out. Normally Rogers ships them out a day before for launch day delivery or they Have them shipped out tonight for tomorrow delivery so the stores have them launch morning. It's up to UPS on when they pick up.

Once the store has them. They will call u at their earliest convenience and let u know its in and u can pick it up at day of launch. If u don't get a call a couple of hours after delivery u can call and ask.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Mrnovanova
I plan to stick around
@Meowmix Any idea what route those trucks will take? Just wondering.