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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

Weird i was #9 last year for the edge and got it at launch as well.. Maybe the store didn't call u at launch to notify you it's their and they did the next day? The only other thing I can think of is UPS being a day late. That's all.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mandrelord

Exactly. I was #9 last year and got it at launch. I remember as i took the day off from work to get the phone and UPS had delivered the device the before actually.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around
@Meowmix

To your knowledge, at what point this week will the status of our reservations change? I don't recall with last year but I am guessing as soon as tomorrow or maybe Wednesday?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mandrelord

It usually changes Tuesday / Wednesday. Ships out either thrusday night or Wednesday night. Depending on how fast they do the process

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

cpereirasp
I've been around

Anyone know if i'll lose my spot if i try to switch to the S7 Edge now. i don't want to jump to the end of the reservation list if i switch. 

 

Currently #280 for the S7 Silver.  

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @cpereirasp

Unfortunately you will lose your spot and ur number. If you can ur current reservation and change devices u will start all over again and have a higher number

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Mrnovanova
I plan to stick around
IMHO not being able to walk in and pick up your phone on the morning of the launch date because they're going to call you in the afternoon defeats the purpose if you can walk in and pick it up that morning, without reservation.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

I understand what your saying. The problem is if the device comes the day of launch, you can call and ask to come pick it up or wait for the call. I always track it and call an hour after it arrives. They tell me to come at launch in the AM to pick it up

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Mrnovanova
I plan to stick around
@Meowmix What made no sense to me was that I was #1 and that my phone was not at the store when it opened on launch morning. Pre ordering has got to be worth something is all I'm saying. It was a very frustrating experience but I'm over it now. This year I'll show up at the store. First thing Friday and buy a phone. I might get a VR gear, I might not. I'm cool either way.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

I was #9 last year and got it at launch. Mine was shipped out the day before so I don't know why urs didn't. I got the S6 edge. Honestly i would say wait and see.

If you reservation isn't at the store and u get a walk in device ( if they get them a day before as most stores get stock on Friday) they won't give u the Gear VR for free. Only when the reservation is there u will get it.

I do hope urs us at the store at launch and u get it!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

JohnAcki
I've been here awhile

If I cancel my reservation do I get my $40 back?

 

Thanks

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Scionergy
I plan to stick around

@JohnAcki wrote:

If I cancel my reservation do I get my $40 back?

 

Thanks


Hi @JohnAcki,

 

Yes, you get your $40 back if you cancel, or when you get the phone... but, as previously mentioned, if you cancel, you wont get the Gear VR Headset

Reservation fee
Please be advised that an immediate charge of $40.00 plus taxes will be applied to your account for the phone reservation.

Once the phone is shipped to the store or if the reservation is cancelled a credit of $40.00 plus taxes will be applied to your account.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hello @JohnAcki 

 

Yes you will get back the $40 plus taxes reservation fee once u cancel the reservation and or when the device has been shipped out!

 

Just a quick note. If you do decide to cancel your reservation then you won't be eligible to get the free Gear VR.  You would need to purchase it at this point. 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I plan to stick around
@Meowmix,

Any idea as to when Best Buy will have the new wireless charging pad (standup version) available for pre-order on their website? Or is it one of those items you have to wait for the March 11th launch day.

Thx, Pat.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @pmseguin752


I havent seen anything in the system yet. The only thing we have is the phone and cases. I'll check tomorrow for you

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Mrnovanova
I plan to stick around
Anyone's status change from open to in progress? If yes what number are you?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Mrnovanova

No one's status has changed yet. It won't change until tonight / tomorrow.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

AccordXTC
I'm a reliable contributor

Mine shows shipped......

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

AccordXTC
I'm a reliable contributor

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @AccordXTC

Lmao you tricky one haha. I seen what u did there lol. No one's has shipped yet so don't get any hopes up haha

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Mrnovanova
I plan to stick around
@AccordXTC What number did you have? S7 or s7 edge?