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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @koldingl93

You are welcome. I think it's due to the down payment and also want to see ID to get ur information down as well.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around
@enigma4321

I know the pain...what a load of you know what.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mandrelord

Honestly i wish we could have the same prices as them. Their plans and phone prices are better lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around
That's about the only thing better we got than you guys...

For example, think of all the contests, sweepstakes, etc. that are "Canada wide" almost always exclude Quebec...it's all political stuff. Anyway...this is not that type of forum to debate about 😉

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

enigma4321
I plan to stick around
No not the place but ya.. All it does is create a distance between anglophone habitants and francophone.
Anyways back to the s7 (edge) 😛

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @enigma4321

Well I'm all set and ready for the S7 edge! I got my LED flip case and i have my wireless charging pad from last year which i only used a couple times and back in the box it went lol.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

enigma4321
I plan to stick around
@Meowmix Ya got a case and wireless charger. But it's first gen so doesn't have the wireless fast charge. Need to upgrade hehe

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @enigma4321

Hehe that's okay it's always good to upgrade lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Canuck604
I plan to stick around
Had a colleague tell me that because we're on our company's corporate plan we wouldn't be eligible to get the VR headset. Anyone else in the same boat? Can someone from Rogers confirm this?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Virtuatony
I'm here a lot
Is it possible to pre order from a Rogers plus store? If not, if you go buy one on a 2 year contract on launch day will you get a headset?

I'm asking because I'm 1425 on the online reservation system and I know the stores will have plenty of stock where I live on launch day. I don't want to wait for the rediculous online reservation system queue to get the VR headset.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Virtuatony

Unfortunately no u can not. The reservation system is only via My Rogers on the Rogers website. You can pre order at ur local Best Buy locations if u like.

Also no if u do walk in at launch the Gear VR is not included. The free Gear VR is only if u reserve online.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Virtuatony
I'm here a lot
@Meowmix Thanks for the information.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Virtuatony

You are welcome.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

ac512
I plan to stick around

Reserved s7 edge position is 1540 will I get it on release day or have to wait?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @ac512

Honestly hard to tell. Since the number is that high then they might not have 1,500+ set aside for the reservation list.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around
@ac512

Wow...I am #181 and I can't wait to have it and still a little bit worried that something could go wrong and I don't get it on March 11. Can't imagine what it's like at #1540...

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mandrelord

Honestly if u don't get it Friday, u will get it Monday or Tuesday. Depends the amount they put aside for the reservations and such

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around
I know but still...it would be hard to understand that Samsung didn't send at least 200 phones to Rogers nationwide! And anyway, if I remember correctly, I had pretty much the same reservation number for the last year s6 edge and had the call from my Rogers store during the afternoon of launch day.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I plan to stick around
Gonna be at my Rogers store first thing next Friday, #15 on the list ☝

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Must be nice to be 15th!!! I'm all the way at 733 😞

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @pmseguin752

I'm #11 for the edge lol. Can't wait!!!