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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @jackthecompguy

I'm selling it for a good price so many are interested. Not bad at all!

Yes that is correct from what i know but best to contact Samsung Canada directly and they will let u know.

Yea they welcome with ear buds in the box. All Samsung devices do!

As reported before the Canadian Samsung Galaxy S7 and S7 Edge will come with Samsung Exynos model.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Yay for exynos....glad its coming with earbuds. I can't seem to find the link to buy direct from samsung unlocked, it just redirects me to Rogers preorder... Does anyone have that link?

 

One last question - is the S7/S7edge going to be compatible with Rogers VoLTE like the Note  5? What about wi-fi calling, Rogers really needs to open that up to android users ......

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @jackthecompguy

You have to go to a Samsung Experience store which there is only 5 stores in Canada I believe.

Yes it should be. Rogers has to enable the feature but unfortunately there isn't any information right now.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@Canadianbacon

 

The Samsung website is still only listing the black for S7 Edge. Did you change your order to gold/silver?

 

I might call Samsung and do the same if it's working for you...

 

Thnks for the info!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @MinkiMeowMeow

It's only for the Samsung Experience stores that have those colors.. Online will show black because it shows it for carriers only 🙂

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@Meowmix

 

Well, I set the store to Samsung, assuming it should show me what Samsung stores can pre-order. 

 

 

I tried calling but no one picked up (must be a busy day there). I will try to call them again and ask.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @MinkiMeowMeow

Must be. Call in a couple of hours before the close and see

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Doooone! The gold and silver is indeed available and March 28th is the date. The sale rep said as long as I buy it outright I would get the 128GB Micro SD and the Gear VR. Perfect!!!

 

Thanks @Canadianbacon and @Meowmix for all your info and help!!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @MinkiMeowMeow

You are welcome!!!. Glad you for to pre order that one :).

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I plan to stick around
Q1: Anybody know if Rogers will be getting the other colours on or around the same date as the Samsung stores, March 28th?

Q2: I've already pre-ordered with Rogers, if I wait a few weeks (if Rogers will be getting the other colours March 28th), will I still get the GearVR for free?

I would go to a Samsung store, but I'm not willing to drive 10 hours both ways 😞

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @pmseguin752

Unfortunately at this moment there is no word on when the new colors will come out with Rogers. They will announce that near that date u believe.

If the offer is still available at the moment then you should. It all depends. They might extend the offer until then or not.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Ahhh I see. I'll just buy from Rogers then 🙂

 

Can anyone answer this question...: I am 17, if I were to reserve an S7 edge, can I go into the rogers corporate store and just purchase it outright no questions? Or do I have to have an over 18 person with me? If it matters I am a level one on the account, however i've been stopped in the store from doing alot of things since i'm not yet 18. Although i shouldn't need to access the account if all I want to do is buy the phone outright, correct?

 

Assume I don't end up buying it until after launch, what if I go into the store and just buy a handset from the stock they have there without reserving?

 

And then, after I buy the phone, and put my SIM in it, since I bought it outright i should be able to unlock it immediately, correct? (Even though my line has a contract on it for a different phone?)

Cheers

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @jackthecompguy

You should be able too. Again it's best to call that specific store you have it reserved too and ask. Ask to speak to the store manager and get their name. If anything happens when u do pick it up. Let them know you spoke to that person.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Ok, that sounds like a good plan... I listed my Nexus on Swappa today so we will see what happens. I am off to France in a week so i'll worry about getting the phone when I get back 😉

 

Also can anyone confirm the official release date in Canada, as in the first day I can technically just walk into a store and buy it without a reservation, providing the store has stock. ?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pmseguin752
I plan to stick around
@jackthecompguy

March 11th is the official release date, reservation or not.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @jackthecompguy

You are welcome!:).

Samsung will release the device March 11th. This is for the S7 Edge black and Samsung S7. Also you might want to call on the date launch and see of the stores have stock.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mandrelord
I plan to stick around

And what about the stocks for people who reserved? I know there's no way to know for sure, but I am #182 for the S7 edge and sure hopes to get it on March 11th. I guess that Samsung will send Rogers more than 182 phones nationwide but I wonder what you guys think?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

@mandrelord

 

I feel like you should be fine. I was number #90 when I made my reservation and when I cancel it two days ago I was #82. I feel like there's more and more people cancelling due to various reasons. 

 

By the time it launches you are probably #160 - 170. It would be ridiculous if Rogers doesn't even get 200 phones from Samsung, Canada wide.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @mandrelord

Unfortunately there isn't any way of knowing what and how much will come. I am for sure know that they will get enough or all of us to get them at a launch!.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @MinkiMeowMeow

The user will get it at launch. I'm thinking maybe around #300+ they might have a problem unless Samsung doesn't give them enough

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Benisato
I've been here awhile

I saw this morning that some us and international carriers have started shipping their devices early. Any chance the same will happen for us?