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Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hey everyone!!

 

I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!! 

 

 

 

1). Once Rogers has announce when they will add the Samsung Galaxy S7 &S7 Edge to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung S7 Black, S7 Silver or S7 Edge Black. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

 

EDIT - As of tomorrow February 22nd the reservations system will open for us to reserve the device!. There is no time unfortunately.

 

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help :). 

 

1,055 REPLIES 1,055

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

mrfbaggins
I plan to stick around

No. 8 for S7 Edge....🙂

 

I'm not one for sticking up for Rogers, but a free Gear VR was bound to come with conditions.  I also believe it was a stipulation from Samsung.  Not sure we can blame Rogers for this one; can't believe I said that.

 

Now if only Canadian carriers would drop their data charges!

Oh right, some dreams don't come true.  

 

 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @temp456

Go into My Rogers - Products And Services -Device Reservation and in that page it show you your number. That number is Canada wide and yes you will get the Gear VR!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hello @mrfbaggins

Agreed. Just because Samsung said " FREE Gear VR" doesn't mean it won't have conditions and terms like any other product u get for free. Samsung and the carriers make a agreement for it.

Agreed on ur second part!!

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

When I reserved I did not see option for 32 or 64 gb? just color and model?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @kaos013

For which model? All S7 and S7 Edge have 32GB model. The edge only comes in black

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

theyre supposed to come in 32 and 64 no?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @kaos013

All carriers from the agreement they have with Samsung is that they will have the 32GB models only. It's been like this in the past as well with the older Galaxy S models.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

well at least it has expandable storage

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @kaos013

Agreed! This one is better then the S6 in many ways lol

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

JohnAcki
I've been here awhile

I'm number 149 for the S7 edge.

 

Will I be able to buy the phone out right? I have a corprate share everything plan. I just want to purchase the phone and not have to deal with getting a new plan. I don't really care if I get the VR thing or not.

 

Thanks

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Canadianbacon
I plan to stick around
Just to update you guys went to Samsung store today at sherway-gardens and pre ordered the s7 edge they needed $50 deposit, if you plan on buying outright this is only option to get VR Gear for free. You can pickup the VR with the phone on release. Or buy from a carrier with new activation 2 year plan. Since im on a grandfathered 6GB for $30 its not a option for me to go with a carrier.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @Canadianbacon

That's great to hear!:)

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @JohnAcki

Yes you can.. As a business and corporate customer u need to contact ur business solutions team and see what they can do.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

thuynh01
I plan to stick around
@Canadianbacon do you think the samsung experience shop at bestbuy will do the same? Im no where near sherway gardens.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @thuynh01

Why don't you call and ask? Easier that way. If they do then go and do it!. I'm pretty sure they do though.

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

koldingl93
I plan to stick around

If I have an amount owing on my flextab from my previous device, and I decide to pay the full amount all upfront for the S7 edge, do I still have to pay that early upgrade fee? 

Ive been told yes and no by rogers, its always a guessing game with them.

I dont understand why I would have to pay that off since there is no device subsidy if I pay upfront, but i could see rogers making me pay it before I upgrade. Doesnt make sense since I could get an unlocked phone from ebay and avoid the fee altogether.

Anyone know forsure on this?

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @koldingl93

No you do not. Since you are buying the device outright, the flextab will not be touched. So no it won't be touched UNLESS u do a upgrade that's all..buying it outright will not affect it or touch it..

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

pnguyen
I've been here awhile

If i have reserved a S7 edge (number 88 on the list), do I get a free VR headset if I buy the phone outright?

Can anyone confirm that by reserving the phone I can buy it out off contract, or is the reservation system only if you get the phone on contract?

 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

koldingl93
I plan to stick around

@Meowmix

I assume the buy outright price from rogers is around 1000 like bell and telus? And by upgrade you mean with a 2 year plan right? 

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor
Hello @koldingl93

That is correct. It will be $1,000 like Bell and Telus and Samsung Canada

Re: Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Meowmix
I'm a trusted advisor

Hello @pnguyen

Unfortunately no. I explained this on Page 11.. You can not get it unless u activate the phone on a 2 year term. The only thing I can suggest is to open a line up for a month and then cancel it. That's the only other way. You can also pre-order it from Samsung directly and get it.