I have a Samsung Galaxy S6 on my account that I've been trying to get unlocked now for a few weeks with no success. The first code provided by a sales representative was 7 digits and obviously wrong (I still have the official email with this error in it). I was told this was a mistake a few days later and the full and correct code was provided. After trying this one out, it still failed to unlock the phone. Fast-forward a week later (and 4 calls later to Rogers) I have a brand new code provided by Samsung through Rogers technical service. The new code still doesn't work...
I'm a bit at a loss here as I've done this a couple times before and never had this many problems for something that should be so simple and which I've apparently paid for already. Any help on this would be appreciated, I'm just honestly tired of calling and spending so much time on the phone the get bounced around from dept to dept explaining this over and over and this getting nowhere.
Thanks for your help - I appreciate it!
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Welcome to the Community and thanks for posting!
It can be incredibly frustrating when you're trying to get something to work and it just won't. Especially when you start to feel like the monkey in the middle between different technical support teams. If the master unlock code is not working, typically a factory reset is required on the device. Have you given that a try yet?
Thanks for your patience,
Have you double checked the IMEI # of your phone given to Rogers/Samsung?
In addition, do you know you need to put in a not accepted sim card before turning on your phone?
(i.e. any non Rogers sim cards, even expired pay as you go cards from other carriers would do)
Hope it helps...