Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Hello Jeneric28

Oh hmm.. Try calling in & see. Maybe they can see it. When you log into it, do you see " Device Reservation" anywhere? If you do have you tried clicking that & still shows nothing?
I Plan to Stick Around
Posts: 213

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

it just makes me reserve another one

I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Hello Jeneric28

Did you get the email that you already reserved one when you first did it? Hmm makes no sense. Seems like it did not go through or its hidden.
I Plan to Stick Around
Posts: 213

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

i call and they gave me the order number .. i switch it from White to Gold..

 

i just can't see it online anywhere

 

I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Hello jeneric28

IF you did it over the phone, then yes you won't see it online. That is something that has happened in the past. When you reserve over the phone, the site won't show it as you go into another reservation / pre order system made for people that call in.
I Plan to Stick Around
Posts: 213

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

ahh ok..

 

another question.. my friend has a corporate account and he has a really cheap plan... 

the first guy he ever spoke to said he can upgrade whenever..now they are telling him he has to change his plan..

 

can he still upgrade if an order was placed already and the order went through?

I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Hello jeneric28

It all depends on his plan as most of the business / corporate customers need to have a $70 -$80 plan to do a upgrade. He can still order it but if it tells him to change his plan, then he will need too.
I Plan to Stick Around
Posts: 213

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

his plan is $52... he just switched to it 2 months ago..

 

the agent says that orders can't even be processed without him changing the plan so they don't know how he ordered it..

 

I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

Hello jeneric28

Hmm that's really odd unless somehow the system let it go through. It might have worked but again he most likely has to change his plan. I know for consumers that in order to do a upgrade u need a Everything shared plan or a $80 plan & more to get it.
I Plan to Stick Around
Posts: 213

Re: Samsung Galaxy S6 / S6 Edge Questions / Reservation numbers!

well he is hoping it goes through cause he has the order number etc etc..

 

also can the stores bypass the ability for a corporate client to have to change their plan? that's what someone else is saying that works for rogers