So this is a long story but I'll make it short for the forums.
I recently upgraded my service with Rogers about 2 months ago and I'm satisfied with my new promotional plan and rate. I was however promised a wireless charger pad for the Samsung Galaxy S6 by the retention staff when you call Rogers (those who put the loyalty plan together that I'm on now - over 10 years with Rogers has its bonuses!) and was told the item was coming from a different warehouse or stock than the phone I was also due to receive with this plan upgrade. 2 months after this interaction, I called back to inquire about the status of my product and was told it was no longer available and that was it - nothing to do anymore even if it was promised and logged on my account.
I find this unacceptable and when I brought it up with customer relations, I was told to go get it in store (where stocks might still be available) with a confirmation/interaction number I was given. I proceeded to calling the local area Rogers stores and found one with two left in stock. They refuse to give any stating that Rogers can't handout free gear from stores and that they should have credited the amount on my account instead so I could now go and buy one for the actual retail price in their store...
Needless to say, getting the runaround from the same organisation is irritating to say the least. Suggestions are welcome to resolve this because promising something and not delivering on it is unacceptable. Don't promise stuff you can't deliver.
Good day @JayJ890,
Thank you for your post and Welcome to the Forums!
Normally, if a promotional item is made available while supplies last, it is not possible to obtain it afterwards.
However, if an agent promised you that you would be able to receive it in store after calling in, and that particular representative even gave you a reference number, we certainly want to see what could be done to potentiallty honor that offer.
We understand the inconveniences of this situation and we would like to help you.
We would love to take a deeper look into this and provide you with further assistance in regards to this matter.
The @CommunityHelps team will have the ability to reach out to you via Private Message.
Look out for the message in your inbox!
hi , i got my samsung galaxy s6 edge in april and the screen was perfect , until this month few days ago i notice a tiny black dot on the bottom of the screen , could it be a dead pixel on the screen or a software issue from when i update to 5.1.1. i tried to uses apps to fix it and nothing. it bothers me. i didn't get a warrenty from rogers but i have a 1 year warrenty from samsung.
please help me
hi i did a factory refresh and i see the tiny dot still on the bottom of the screen