Samsung Galaxy S6 5.1.1 Update

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I Plan to Stick Around
Posts: 12

Re: Samsung Galaxy S6 5.1.1 Update

@RogersDarrell

 

I updated from 5.02 to 5.1.1 on 16th. The calls work fine, I just wanted to mention that the network does revert back to 4G when I call. Device has been restarted few times since Nov 16th. Just mentioning if its worth anything. Thanks.

I Plan to Stick Around
Posts: 61

Re: Samsung Galaxy S6 5.1.1 Update

Finally got the OTA update. First impression so far is that the fix works 100% Smiley LOL

 

Tested both calls and text messages.

10 out of 10 calls were received properly with out missing/going to voice mail. All text messages were also received properly.

 

Volte is working. I only tested calling my phone with home phone and the LTE stayed on.

I will test video call with voLTE, once my friend with S6 edge does his update.

 

 

Community Manager
Community Manager
Posts: 3,370

Re: Samsung Galaxy S6 5.1.1 Update

@gvinvan

 

Do you have any of the ineligible services/features active as listed here?

 

Secondly, have you remembered to turn VoLTE back ON after the update?

 

 

RogersDarrell

I Plan to Stick Around
Posts: 14

Re: Samsung Galaxy S6 5.1.1 Update

Got the update today, havent test it properly. I will update if problem comes again.
I Plan to Stick Around
Posts: 12

Re: Samsung Galaxy S6 5.1.1 Update

@RogersDarrell

I have VoLTE on and my phone is a corporate phone so it could be that one of those services are turned on for our account. I am not 100% sure.
I Plan to Stick Around
Posts: 30

Re: Samsung Galaxy S6 5.1.1 Update

So I phoned Rogers back to confirm whether I had any of the services mentioned by @RogersDarrell and I asked for an update on my ticket as I had already phoned tech support regarding the dropping to 4g issue that remained after my update.  I did not have any of the services and the rep told me that my ticket was "resolved" and that the solution was a factory reset.

 

I was a little skeptical about this being a fix and it sucks to have to do it again but I reset the phone and low and behold...my issue is resolved.  I can now do voLTE and video calling.  So anyone that was having the same problem as myself, do a factory reset and it should hopefully resolve the issue.

 

I Plan to Stick Around
Posts: 14

Re: Samsung Galaxy S6 5.1.1 Update

Well i dont know too much about voLTE, what I hace notice that whenever i call someone my LTE drops to 4G. Is it normal ?
I Plan to Stick Around
Posts: 23

Re: Samsung Galaxy S6 5.1.1 Update


@Bryanb58 wrote:

So I phoned Rogers back to confirm whether I had any of the services mentioned by @RogersDarrell and I asked for an update on my ticket as I had already phoned tech support regarding the dropping to 4g issue that remained after my update.  I did not have any of the services and the rep told me that my ticket was "resolved" and that the solution was a factory reset.

 

I was a little skeptical about this being a fix and it sucks to have to do it again but I reset the phone and low and behold...my issue is resolved.  I can now do voLTE and video calling.  So anyone that was having the same problem as myself, do a factory reset and it should hopefully resolve the issue.

 


 

I confirm, just did a factory reset with SmartSwitch and VoLTE is now working and videocalls as well

I'm Here A Lot
Posts: 5

Re: Samsung Galaxy S6 5.1.1 Update

Performed the update via the Samsung Smart Switch application on Windows since on my phone I just kept getting the message saying the server has reached it's daily download limit... 

 

At first glance everything seemed ok...  so I called rogers and they gave me a credit and verified the build I was on was the correct one with the fix.  So again, all seemed good at first...  However, periodically I've been getting tripple text messages from people....

 

Anyone else experiencing this?

I Plan to Stick Around
Posts: 30

Re: Samsung Galaxy S6 5.1.1 Update

Yes @darkadam I have also received I believe one triple text since the update