A final note and thankyou (no, not to Rogers).
I managed in October to get a replacement for my 1 week old S6 at my local Rogers shop, after the bad October 5.1.1 update messed me up (surprise: I could not receive texts or calls). They treated it as a defective phone since Rogers shops and service did not yet seem to know how widespread the 5.1.1 problem was. After that I found this forum and appreciated the many customers who helped clarify the problem and the workarounds.
I have been using Rogers for 20 years, and this was the worst and longest cell phone event. I definitely felt that Rogers provided insufficient truthfulness, testing, account cost adjusting, awareness-building, timeline providing, official proclamations on rogers.com, customer service/interdepartment synchronizing, communicating to known S6 owners, or acknowledging just how much trouble the multi-month 5.1.1 problem had caused for Rogers customers (and the people who couldn't reach us). It was, absolutely, the worst cell phone disfunction I have been part of, and I was very close to ditching Rogers and switching to (gasp) an iPhone or Nexus so that there wasn't a middle man (Samsung) in the operating system chain.
Rogers can blame Samsung all they want. There were many ways that Rogers could have handled the whole problem more professionally (see the list in the previous paragraph). Rogers really seemed out of their depth, both technically and organizationally, and I continue to feel disappointed.
I was relieved when the November update started to look good, but again there was no official communication from Rogers to me that it was sorted out (They know our email addresses - they could have let each S6 owner know; and I had gone to their support area). I had to find out from customers here on this forum that the November update was good. Thank you 🙂
I held off installing the good/final November 5.1.1 update until last week. I just didn't feel like messing with it, and had gotten used to ignoring the 2 daily reminders and persistent notification area message.
So a few days ago I carefully backed up my phone, and did a Factory Data Reset. That kept me at 5.0.2, and removed the persistent and bad October 5.1.1 notification. I reinstalled my main apps, and within 2 hours received a fresh notification that the good, November update was available. I installed that, and it went well. I did not fiddle with any Volte settings or anything.
I have now been running for a week and have not had any problems. Texts and calls get through to me. Hey, my cell phone works! 😉
Thanks again to the many customers who contributed to this forum.
And Rogers... I sincerely hope you learned about 10 big lessons from this misadventure.
