I was SO relieved to get the software update on Mon 11/16 since I was already on my second new Galaxy S6 in 3 weeks due to this call issue. After updating, all calls came through perfectly UNTIL Tues night....another call went straight to voicemail! I am so dissapointed and really hoped the update would fix this issue 100%.
Please advise if I should change any settings now that I have the G920TUVU3DOJ7 update. Turn VoLTE back on? Change my network mode? HELP!
Went from 5.02 to 5.1.1 latest build. So far have not seen any delays in terms of calls / text messages. I am not an individual who gets tons of calls / SMS but so far, none of my family friends have mentioned that calls are going to VM etc.
For folks who still don't have update, download the update using Smart Switch application which is avaiable from Samsung's website.
In terms of calls VoLTE is turned on my phone, though during the call network reverts to 4G. Do I care? No, as long as calls are coming in fine and not dropping I am happy.
I don't use the Video side of S6, I rely on Hangouts for that, works well for me.
I've tried the video calling, does not work. Just as mentioned before the network drops to 4G when making a call. I'm getting dissapointed in this phone. I had so much hopes for it being a winner for Samsung and not sure who to blame Rogers or Samsung, but BOTH have played a part in this matter.
I agree that users should be able to walk away from this phone and trade it in for something else that works. I have a S6 Edge 128GB that wasn't cheap and between the buggy software and battery that isnt able to make it a day is brutal. Rogers needs to take care of us as customers and stop with this cat and mouse game.
REPLACE THE PHONES!
after one a half day of testing, this update is dissapointing;
voLTE is working randomly, from 10-12 calls in the same place, I'd say it's 50-50; on some data dropped to 4G, on some it keep LTE connection. and it's not signal level problem (at least it shoudn't be) as I can see the tower from my place, like under 1km in straight line. on the phone it's always max level, but who knows .....
on the road it a different story, lte is keep up around 20% of the calls; again shoudn't be a signal problem, I'm talking about downtown Montreal, and metropolitan highways. however the calls disconnect during conversation at the same rate as before; but this is just the junk rogers network in west island area of Montreal, the handshake between cells is not working properly; none care anyway, even I mentioned to tech support at least 4 places with 500ft precision, where the calls disconnect frecvently
on the other side, notifications are a different problem; missed calls notification didn't arrived yet, even I tested that on the morning;
the only plus, all calls seems going in, no more calls straight to voice mail; I hope at least, as the notifications are not working, I can't be sure.
for the SMS, the two I send, was received well, with minimum delay, I didn't had the chance to receive any.
conclusion: 12 more month of pain . . . . then run away
If you're having VoLTE, Video Calling, or any other problems after updating your S6 or S6 Edge complete the following.
1. Remember to turn VoLTE back on after your update.
Settings >Applications >Phone > VoLTE-Use VoLTE when available.
2. Power Cycle the device 30-45 minutes after updating. (Especially if you're updating from a non-VoLTE enabled OS version)
3. Confirm your device has updated successfully: 'Build Number Ending in BOJ7'
4. Test VoLTE calls in 2-3 different locations.
5. If steps 1-4 do not work. Complete a Factory Reset on your device.
VoLTE Compatibility (must not have the following active/turned on)
Wi-Fi Calling (supported on iPhone 6s and 6s Plus only)
If still having issues, please reach out to us @CommunityHelps via PM. We will gather your cellular info and open a Case for further investigation.
Cases help track and correlate any issues that are experienced. With this information we can work with OEMs (original equipment manufacturers) and help build a better experience.
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