To play devil's advocate here, no one is specifically taking it out on Maude or Darrell, but Maude and Darrell are the only voice from this giant, faceless, company that is saying anything and its limited at best. There are so many of us that are having problems with our phones; products we work hard to pay for, and no one can be held accountable because Rogers keeps people like Maude and Darrell, their employees, in the dark too.
I don't doubt they are working hard to fix it but how does that help us, the consumer; long time valued customers; regular, everyday hardworking people? We purchase a phone and a plan and expect the terms of our agreement to be withheld. Yet here we are, with phones that don't work as advertised and all we can do is nothing.
And here's Rogers, keeping all our hardearned money without offering to compensate us for our troubles. I have a phone that has to have core settings turned off so that it can ALMOST work as advertised. How is that fair?
If you aren't going to offer us compensation , at least provide us with constant updates and/or information which tells us where you are with the fix. Something like "hey guys, think we figured it out. Just need to do some more testing..." or "very sorry guys, trying something new. Last tests didnt work." I bet you have lawyers that can clean it up enough to erase guilt from the statement but statements like those would go very far in making you seem like a caring company.
Anyway, Maude/Darrell et al, please know that nothing is directed at you personally but since you're our only contact from Rogers, we have no choice.
