Guys, there's no point taking it out on Maude and Darrell, they can't just make stuff up. They're in the same boat as you... no communications either. From past experience I know Maude has been very helpful, I'm sure she would if she could this time too.
This does shine a bright light on the difference between Rogers and Telus customer service though, so remember it when it's contract renewal time. Until then... you're under contract and Rogers knows that. You just have to 'Suck it up!'
Although we would love to provide you with further information, nothing has been confirmed and we would not want to post anything that would turn out to be incorrect.
I totally agree that your role is not to fuel the fire and not to add speculation to the mix.
That said, whether or not something has not "been confirmed" I don't recall ANY useful info having been posted on the forum by official Rogers employees. It is one thing not to speculate, it's another altogether to give ZERO info at all for the lengthy duration of this issue, other than to say that you are working on it....
Since Rogers are aware of the issue and last time I spoke with customer support from Rogers he said that they dont know when will the fix be release and Samsung is working on it. I'm not sure if that's true that they are blaming this on Samsung.
Can twe demand them for replacement for other unit in this case?
I think we all should report this to Better Service Bureau
Here are the contact information in Manitoba:
1030 B Empress Street
Winnipeg, MB R3G 3H4
Fax : 204-9899016
Email : firstname.lastname@example.org
Office hours: 8:30 A.M. - 4:30 P.M.- See more at: http://www.bbb.org/bbb-locator/LocationResult/?Address_State=Manitoba,MB&strType=branch#sthash.PEEdU...
Unless you are a celebrity your social media will NOT matter.
Ok, so just for laughs let's say there are a few people that never get over this and 2 years from now they say ' Forget Rogers... I'll show them, I'm going to move and get my new phone at Telus.'
'Waaaiiitt a minute... first I think I better check that Telus out with the Better Business Bureau, just to be sure.' 🙂