That's definitely frustrating to deal with. Let's check some of your settings.
Can you verify that VoLTE is turned off under your phone settings and try using your phone?
I’m also going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
I had talk to the tech support everyday since Wednesday Oct 7th. And there are people told me different story time. So of them told me that Rogers aware of the issue and some of them decline that there are any issue at all even i told them it is all over the internet. I was told by the tech support manager, that they have no idea when the problem can be fix competely, and if the customer has an open ticket, they will get notice otherwise, Rogers wont announce anything about the issue. I had ask them if the problem still there after a month, will Rogers give the customer an option to roots the phone for free so we can try downgrade the phone back to the older version. but he said no, and he said it is all samsung fault, nothing to do with Rogers at all.
This is not a phone setting issue. Rogers called me and told me the issue was resolved. Never had a problem since -phone is on voLTE.
Have not had problem since
This is the funny part. I know that you write here as ur personal opinion, and it have nothing to do with Rogers. Even ur aware that the new update had not just a samsung thing, rogers has to modify the software and test it before they release it to the customer. I just dont see why all the tech support person still insist that the problem of no incoming call have nothing to do with them.
Just called in and had them do a reset on my account. Was told to turn off my phone for a few minutes, so I guess I'll try that and hope for the best.