Rogers didn't post my last message. Prob won't allow this one either.
There I posted the links where customers could seek information about their rights and what they can do.
They may not have promised the phone at a certain date, but misleading customers is an offense as well and also advertising it was the first LTE phone. Misleading customers by saying "as early as" is a practice that IS MISLEADING if proved they knew all along they wouln't be able to deliver anytime soon. It gives customers "false hopes" and keep customers waiting.
Or do you really believe the real reason for all their silence is Samsung's fault? Or a glitch in the system? C'mon, if they preffered the silence is b'cause they don't give a %^&& about their customers and b'cause it's better to keep them not informed. (Who wants to publicly admit their phone is having a problem prior to launch?). They opted by the silence and that is misleading and selfish. The link for the competition bureau is http://www.competitionbureau.gc.ca/eic/site/cb-bc.nsf/eng/home and their job is to prevent abuse in advertising, like misleading customers to believe something that's not true. "As early as" is a misleading statement and they totally err when they decided to make that statement in the first place. It's an abuse of the customers good faith and that kind of practice should be banned from Canada. It's the kind of corporate practice we would find in an extremelly agressive capitalist state (most of USA companies) whose truly interest is to make money by all means necessary, even by treating the customers like &%&*.
It's not at all what is being taught in business schools nowadays.Definetelly something should be done about it.
I woulden't say rogers hasbeen misleading .. But I would say they have horrible coustomer service .. when representitives have no idea of upcoming phones, incorect information but is thats rogers faut that some guy working in the store dosen't keep up to date with new tech.? No But at the same time Rogers could step up to the plate and say they phone is delayed , we expect to recive a shipment from samsung on this date , the phone is delayed because ..blah blah blah .. Rogers seems to have taken the stance is that it will ship when it's ready to ship ...bottom line if they only got 10 phones then thats all they got we have to wait untill whatever problem or shippment issues is sorted out .. Rogers is like a horrible girlfriend you know somethings wrong ..she just won't tell you untill she wants you to know ... and by that time she's already won.
This S2 fiasco is yet another reason why I am seriously considering leaving Rogers. I have been following this thread eversince it was announced that Rogers would be FINALLY getting the Galaxy S2. Taking customers money and promising them status updates of their reservation and not delivering them is absolutely horrible customer service! This has really made me re-think being a customer of Rogers, among some other reasons.
I have been a customer since 1995, back in the Cantel days. 16 years of loyalty does not seem to not mean anything anymore. Their customer service has gone consistantly down hill throughout the years! When I found out that the Galaxy S2 was coming I was pretty excited. So excited that I was willing to pay their early upgrade fee to rid myself of the slow Xperia X10. Well I was excited until I found out that they changed their early upgrade period to 30 months. When I called Rogers and told them how displeased I was with this change they immediately sent me to retention. Retention did not try to retain me at all, they only made it worse! I asked why they changed to 30 months. The guy said that I had to pay up to 30 months because I stlll had money owing from my last subsidized upgrade. When I asked him how much of that subsidy I had left he told me he did not know. When I asked him to send me to someone who did know, he said that no one knows! How can one say that I can't upgrade due to money owed on a subsidy, yet they do not know how much that ammount actually is? He then went on to tell me that early upgrade is a promotional offer, and that they could change it to 36 months if they wanted. That was basically the end of that conversation because I told him that if I had to wait until the end of my contract to upgrade then there is no longer an incentive for me to stay! The only reason why I stick around these days is to take advantage of these early upgrades! Without the early upgrades I would have probably moved to Sasktel by now as their coverage is better and they are keeping their smartphone early upgrade timeframe at 24 months.
The Galaxy S2, with it's dual core processor and awesome 4.5" screen is what was saving this 16 year customer from leaving. This waiting, lack of communication, and poor customer service is only making me look at alternative companies to have my business. Rogers needs to seriously do something to save me as a customer!
Let's all fill the email inbox of the ombudsman. Nothing will be done and they will probably toss it, but at this point, what else can we do? Wait patiently or wait expressing our voice? I prefer the latter.
Their email is email@example.com
I also emailed the president's office.
A HUNDRED AND TEN PAGES...most of which are not congratulatory, have STILL note evoked an official Statement from Rogers?
So they are having problems with their LTE network and that's why they aren't releasing the phones? Let us know that, because I can tell you there are a number of your customers who dont' want LTE, like myself... and there maybe users who want LTE but are okay with it having issues provided they get their phone. Again, at the very least communicate with us.
Funnier thing though. I got a call from a Rogers rep last night. Nice girl who was asking if I was happy with my Internet/Phone/TV services. I let her know yes, but the wireless division is causing me nothing but grief and that I will likely be cancelling my Internet/Phone/TV in the next month just because of the wireless division. She offered to pass my call on to customer service but I declined. Been there... done that... no help.
now Thursday of the infamous "Early as next week" and not a peep from Rogers... still 23 on the list.