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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

crazy...well at least we'll get ours 😉

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

I had a notification at midnight that my order was created for UPS, then suddenly at 7:30 this morning my status was updated to out for delivery!!  Super stoked that I will get this phone before the weekend so I can dive into all the cool new features.

 

Just gotta swing by BB to pick up a case for this phone after work.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Pharaoh89
I Plan to Stick Around

has anyone in the business queue had their status updated yet? mine still says "In progress (Pre Fulfillment)". We might be business customers but we still like our toys 😕 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @Pharaoh89

Most launches, pre orders for business customers usually take an extra couple days or week to ship out after launch.

I explained this on page 1 as well.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

I am literally sitting at my desk.. waiting for my receptionist to call/email me that my package is here.  So much for any sort of productivity today, lol.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
I preordered on release day. Now it's official launch day and I haven't received neither an email nor a phone call. My status is still unchanged and states #18 and "open". What is happening?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around
please give us your exact model and let us know if you choose pick up in store or home delievery!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

judging by the fact that they have a place # it means they are definitely doing pickup in store.

 

@Tobi78 Maybe give that store a call and check to see if they have your device there?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

@Pharaoh89

 

No update or shipping notice yet.  I was supposed to be #1 in line too.

 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
@Neonridr
I did call the store yesterday. They said they have devices (S10+ white 128GB) but cannot confirm whether it's my order or not. Strange but that's what they told me. I'll swing by after work. It's just frustrating not to get any information at all.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

@Tobi78 that is incredibly odd.  I mean they must know who the devices are for, otherwise how do they know who can or can't pick up?  You would think there would be some sort of paperwork showing the devices and who they are allocated for so that when those people come to pick up they can give them theirs.

 

Give it a shot I guess, fingers crossed for you.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around
i just called the store i were suppose to pick up my device and they dont call anyone...

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Pharaoh89
I Plan to Stick Around

@StuartG I'm #4/6 in business queue. Status was updated 10 mins ago to In Progress (Finalization). Last step before shipping! lol I'm a grown man and will run home like Charlie with a golden ticket. 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Cdblu
I've Been Around
I just recieved a call from Rogers store at Bloor And Royal York Rd.
My S10 128g, prism white us their for pick up.
For reference I was number 1 on the list
For the above specs..

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

That's awesome! I'm #19 on business, mine is also just updated to In Progress (Finalization)!, was really hoping we would get devices today. From what I read and what Rogers Business Rep told me it should ship today. Very doubtful that I'll receive it today though : (

UPDATE: status is now "Shipped-Closed" yayyy

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Chunk
I've Been Here Awhile
I'm #1 on the business side for the prism white 128gb and my status is still In Progress (Pre Fulfillment). What phone did you order?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

hamu
I'm Here A Lot
I ordered the S10 Black 128 GB. Now the phone is shipped. You being #1 is very surprising you have no update.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

derrickabram
I've Been Here Awhile
Just got out of the store with mine 🙂

Did the trade in with an old 5S I had sitting around. Just copying all my stuff over now 🙂

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Pharaoh89
I Plan to Stick Around

S10e white 128gb, still not shipped. Business queue #4

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around

 i have move from 88 to 87... (S10+ prim white128GB) pick up in store

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around
I just call in the store and they told me that if i have a corporate plan i only will be getting 200$ instead of 300$ for a trade in...
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