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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
People who think Rogers Trade In doesn't give them enough money compared to selling used must be shocked when they go to trade in their cars lol

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Hmm this RAM this is getting more interesting.

https://www.reddit.com/r/android/comments/atcck5/_/

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
@tierackk

Is it me or those mentions of 6GB on Reddit was for the S10 model and not the S10+? Because someone mentioned: "Legit just checked my order and checked the website. I went from 8 to 6 gigs of RAM on the 512gb s10 model. I actually thought more ram was a nice bonus and I like the design of the s10 better. Now I have to get the s10+ if I want more ram. Come on Samsung"

Yoir earlier post focused on S10+ specs so if that's what your ordered you might have no issues, only the S10 might have issues?!?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
It is but was cross posted from this thread
https://www.reddit.com/r/galaxys10/comments/at9aau/_/
That thread starts off as s10 but then it also moves into the s10 plus. Essentially they are saying the s10 plus is 8gigs unlocked, but 6 if it's locked to a (US)carrier. Just a bunch of confusion at this point. I went with the 128 plus so I am trying to figure out what's the truth. I could have sworn when I went to Samsung and Rogers site and clicked pre-order they mentioned the variations of RAM. Now there is none..

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Well. That is reassuring. It seems like perhaps it's a US thing then? The people posting also had official Samsung promotional spec sheets that were sent to the stores, but then specs changed on orders and sites. Regardless of country/carrier I hope Samsung clears it up for people.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

robx7fcna
I Plan to Stick Around
Quoted on CNET.com

"The three devices span from a 5.8-inch display all the way to a 6.4-inch display, and for a limited time, all preorders come with a free pair of Galaxy Buds -- Samsung's answer to Apple's AirPods."

Hopefully there will be a surprise gift for us, one can only hope!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
So Datalink just for piece of mind, Rogers is officially saying that the s10+ 128 has 8 gigs of RAM?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

@tierackk that's a very good question.  I can only point you towards @RogersMaude for confirmation and clarification on the issue.  As a site volunteer, I definitely don't and can't speak for Rogers. 



Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

As per her post, it shows " 128GB OR 512GB with 8GB RAM".

Thats the model for the s10+.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @robx7fcna

CNET isn't Canadian and doesn't speak for Canadian carriers unless they said " all carriers around the world" or " all carriers including Canada".

Also do remember, the bonus gifts are given by Samsung, nor Rogers. So Samsung has a specific page which will let you give all your information before hand ( like pre order receipt and all ur information).. Then it will ask you to log into ur Samsung account into the new phone and finish off the pre order bonus sheet there.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Hey @Datalink I totally get it 🙂 thanks for pointing out that post.

So it turns out Samsung's got a bunch of specs wrong on their own website paired with store demo units having only 6GB is the root of the confusion. Androidpolice has an article here.

https://www.androidpolice.com/2019/02/21/samsung-refutes-6gb-galaxy-s10-rumors-all-galaxy-s10-and-s1...

Hysteria is over.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

derrickabram
I've Been Here Awhile
Forgive me if this has been answered.... I read through and didn’t seen it.

The $300 trade in.... is that saying if I trade in an iPhone 5c I have that shows a trade value of $25 I actually get a $300 credit? I asked customer service and they weren’t sure and suggested I go in and ask at the store since the trade in is at the store. Does anyone know? My Rogers store was crazy busy today and I didn’t want to wait forever to ask a simple question lol!

If I need to I’ll try them again another day :). Thanks!!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

pat767
I Plan to Stick Around
From my understanding, you'd get $25 for the phone, plus the $300 bonus.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
Usually much better to sell it privately - ie: Kijiji - I sold my S7 last year for $375.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Cursee1
I've Been Here Awhile
It would be great to know for sure how this works. So if you're right I would get day 250 for my s8+.. Plus an additional 300 credit? How great would that be! I would imagine it's just 300$ straight up

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @Cursee1

I don't believe so. As per the fine print, it only states you will get a $300 credit only. Not anything else. So if the phone is valued at $250, they will bring it up to $300 ans that's it.

" HOW IT WORKS - Pre‑order Samsung Galaxy S10e, S10 or S10+ and choose ship to store.
Pick‑up in‑store starting from March 8 and get a $300 credit with Galaxy S10|S10+ or a $200 credit with Galaxy S10e when you activate or upgrade on any 2‑year plan and trade‑in select devices.2
Choose Galaxy S10e and get it for $0 after eligible trade‑in credit on select 2‑year plans!"


" Available at participating Rogers retail locations only. Applicable $300 trade-in credit available to customers that activate or upgrade to a Samsung Galaxy S10 or S10+ on any 2-year plan and trade in a device with minimum $25 trade-in value.

Applicable $200 trade-in credit available to customers that activate or upgrade to a Samsung Galaxy S10e on any 2-year plan and trade in a device with minimum $25 trade-in value. Visit www.rogers.com/trade for details on eligible devices.

$0 Samsung S10e available after eligible $200 trade-in credit and with activation or upgrade to a 2-year Ultra Tab Share Everything plan"

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
@Meowmix that's how I read that too, it's not a stacked trade in credit.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

cez
I Plan to Stick Around
@Meowmix
I wasn't sure about the trade in too. Does this mean then that so long as the phone you're trading in is worth at least $25, you will get the full $300 credit for the S10+ ?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @JeromeM

Thats correct. It won't be stalked. You will only get a $300 credit towards the device price. That's it. It's a bit confusing.
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