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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hey guys!

Just a reminder, Samsung Canada DOES NOT cover the built in screen protector on their warranty. That's only for the US. So unfortunately it if comes off? U have to buy a new one.

https://mobilesyrup.com/2019/03/04/samsung-galaxy-s10-screen-protector-warranty-canada/

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

gaidin58
I Plan to Stick Around
UPS just delivered my S10+ at home and I'm at work. Aaaaahhhhhhh! Would leave work early but am in a car pool. Oh well.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
@Meowmix

What built in screen protector that cheap film it comes with? That's not a screen protector.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @JeromeM

Nope. Read below.


" Samsung notes that not all screen protectors will work well with fingerprint sensors and that’s why the “Galaxy S10 will be shipped with factory pre-installed screen protector manufactured by Samsung.” The company notes this is to “increase overall customer experiences with the improved screen durability and full functionality of the Ultrasonic Fingerprint Sensor.”

Read more at MobileSyrup.com: Samsung Galaxy S10 series pre-installed screen protectors come with 90-day warrant"

https://mobilesyrup.com/2019/02/28/samsung-s10-screen-protectors-90-day-warranty/

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

gaidin58
I Plan to Stick Around
Have you seen the Youtube videos? They look like junk.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

better than coming with nothing I guess.. 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @gaidin58

Thats very true. However for some they rather have one and then order other one. You know?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

gaidin58
I Plan to Stick Around
My S8+ is 2 years old with zero scratches. I just don't carry anything else in the pocket I have my phone in: like keys, knives, wrenches, swords, shovels, grenades, etc.. The S8 has Gorilla Glass 5 and the S10 has Gorilla 6. Why protect Gorilla Glass 6 with cheap plastic that scratches right away? Just sayin.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
Whitestone Dome Tempered Glass is what I'm using AND it works with the S10+ FP Sensor.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around
dropped by the local shop here as i was walking right past it. they didn't have any in, said they are in really short supply. even the preorders, they had tons of people calling but only 1 pre-order came in

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
Whitestone Dome Tempered Glass ordered, will be here next week, I will never use anything else. Certainly not something plastic and cheap.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
Just picked up my S10+, whatever that is that's installed on the screen is not what I would call a screen protector. Doesn't even cover the whole screen lol will keep it on till I get the Whitestone Dome installed but that's it.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

@JeromeM It covers more than enough if you are putting a case on it.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
Just picked up my phone. My preorder status is still open though. The store happened to have some in stock that are not preorder. Had to settle for a black one though. Who cares with a case anyways.
I ended up getting $300 for my very old Galaxy S5. Credit applied after tax. Combined with my plan changes is feel like I got a great deal.
Thanks all and especially @Meowmix
See you all in 2 years for the S12+ 🤪

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
@Neonridr the feel of the device with that cheap screen protector is really bad. I have the Whitestone on my Note 8 and it's hands down the best option. You wouldn't even think that it's a screen protector, feels just like the factory screen. Drop the phone with that factory protector on and it won't do much for you.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

got my phone.. playing around.. already love it, lol

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

hamu
I'm Here A Lot
. lucky, I got my tracking number but it doesn't even lead to anything yet.. This implies that it hasn't been picked up by UPS. Also, as far as I know UPS doesn't do Saturday delivery (unless specially requested) so I won't see this till Monday. Again I'm Rogers Business user.

I wonder if I can call UPS once it's in the system and ask if I can pick it up from the depot...hmmm.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Lol... first week the reservation system said I was #1 out of 4.. then the next week, #1 out of 14... so seemed like slow sales, but I imagine they've got a lot higher now..  I saw a couple others claiming #1, so I'm guessing there are different queues. I'm #1 for S10 prism white/128gig. in the enterprise queue I guess.


Called today, still no update. Lady told me they have not received the phones yet/will ship next week likely.

 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

@JeromeM oh no doubt that the factory screen protector isn't going to do much.  I was simply suggesting it would at least be better leaving that on than taking it off regardless if the screen uses Gorilla Glass 6.  It's a first that they even shipped with one to begin with.  I noticed that the edges don't quite reach around but I also believe this is so that when you put it in a case it will probably all line up nicely.

 

I am sure your tempered glass solution is a better option, but it's a luxury purchase, so it better be better than a free option Smiley Wink

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
Wondering how much the absence of the Notification LED is going to be a concern? Here's the kinda available alternatives as such.. https://youtu.be/qvSWQk7iPeA

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Just got a UPS tracking number, so mine is about to ship. 

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