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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

@makovy not sure if it makes any difference but i ordered the black 512GB.  For anyone else, it seems like it's best to preorder first during the announcement and *think* later as the preorder can always be cancelled ... at least if you want it on launch day.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

@gaidin58 I should also mention that UPS does require a signature for delivery.  SO if you're not home, you won't be getting it Friday as they will try to redeliver another day or you could pick it up from a location.  But if you miss the delivery chances are you will miss your phone launch day.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

DillonN
I Plan to Stick Around

Haha well I preordered during the announcement and still nothing! Showing the new device balance means they have a phone for us though pretty sure. Just a matter of when they get it in the mail..

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

gaidin58
I Plan to Stick Around
User346346 Yeah, I'll definitely miss launch day. It's coming from Concord, Ontario. Alberta is a long ways away.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

I guess I will have to hope for an email overnight if I want it delivered Tomorrow.. I am in Mississauga, Ontario so getting it from Concord should be easy.. 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around
I'm further from you 😉

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

My S10+ just entered the US, on the way back to Canada.  Boomerang airlines?

 

https://flightaware.com/live/flight/UPS475/history/20190308/0334Z/CYHM/KSDF

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
Just a note for some if you sign-up on UPS website for an account (free) when you get deliveries you can flag it to "Shipment Release Authorized" on the App or Web which means they should leave it at your door. Of course if you live in a bad theft area not a good option 🙂

https://www.ups.com/us/en/help-center/sri/need-signature.page

Worth a try!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @User346346

I don't think you are getting the correct information.... How do you know ur device is on that flight out of curiosity?

The tracking number they give u ( for ship to home orders) shows that?. There is no way u would be able to find out which plane it's on either....

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

italianfitguy
I Plan to Stick Around
I ordered white s10+from best buy yesterday, i just got confirmation email that it shipped, and best buy is offering the 200 rebate + 400 dollar gift card. Thats even better than the buds.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

Hello @Meowmix

 

Actually..... yes the information from UPS shows that the device was picked up and was sent to concord which was then sent to the hamilton airport.  There was only 1 flight out of hamilton that was a UPS jet that was going to KS.    That is how I was able to tell which flight it was on... I also know its taking a plane and not a truck because based on my location it would be impossible to show up to my front door tomorrow without it being on a plane.   Since it was the only flight leaving hamiltons airport according to the flight logs, yes - phone was on that plane.  

 

Also considering there is only one flight out of KS to my province, Im more than willing to bet that the phone would be on that flight too.  

 

I since checked and the device has also been scanned in at KS so that pretty much confirmed that the flight from hamilton was in fact the carrying my phone 😉

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

@italianfitguy that is one option.  $200 + $400 gift card = $600 in value ...  (keep in mind, 400 of that you need to spend at best buy).

 

If you bought it out from rogers you could sell your s9 for around 500 online or your s8 between 350-400 instead and get the 200 credit and thats all cash.

 

No matter which way you do it, the difference will be pennies ...  

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

DillonN
I Plan to Stick Around

I got the email finally, with UPS tracking number. Says it should be here tomorrow!

 

S10+ black 128GB, ordered Feb 20

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

adrianand
I've Been Here Awhile

My phone is coming with Purolator. I see everyone else has UPS.  Anyone else with Purolator?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

gaidin58
I Plan to Stick Around
My S10+ is in Calgary, according to UPS tracking, and will be out for delivery in Lethbridge this aft! Now that's a pleasant surprise!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

shaggyskunk
I'm a Trusted Contributor
Slightly OT - But anyone else notice that the notification from Rogers Community is kind of pooched? I just got a notification from yesterday - even though there's been a few pages of posts since?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

JeromeM
I Plan to Stick Around
It's New Phone Day!!! I won't be able to get to my Rogers store until after lunch, the anticipation is killing me lol

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

User346346
I Plan to Stick Around

i wonder if i'll be the only one there when the store opens (insert nerd face)

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @shaggyskunk

Yes i noticed this too and flagged it with the team. Its been happening for months now unfortunately.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @User346346

Ah got it! Didn't make sense at first until u explained it!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @User346346

Hmm maybe but I know from many launches most stores don't have any in stock or have maybe 1-3 in stock.
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