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Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

 

 

**Labels Added**

333 REPLIES 333

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around

@DillonN @Neonridr 

I called in and actually got someone that was informative.  He said he could see that the IMEI has been assigned to me and can also see which SKU# it's from, but no info on shipping.  He mentioned that there is a chance that it might go out and get it tomorrow, since the info was posted less than an hour ago.  He also mentioned depending on what shipping company, out of the 4 they use, could possibly deliver on the weekend.  Not holding my breath but just a little more info.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around

What modele and did you choose pick up in store or ship to home? And what is your statut? open, ship...???

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

@tierackk well this is shipping to my work, so a Saturday delivery would be terrible.. I guess I could camp outside my work and wait for any delivery trucks to show up, lol.

 

Glad to hear that there was some more movement on your account, fingers crossed we get some kind of progress today.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

@Phil15 we did the ship to home option.  Personally I am getting a 128GB Black S10.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around
i hope you get it soon!!!

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around

Has anyone pre-order a S10+ prism white 128 GB and choose the pick up in store option had any news???

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

@Phil15 would be nice, but I was late to the party ordering it, so I expect there to be many ahead of me in the queue.  That being said I imagine they have a bunch of these devices at their warehouse, so I am hopeful that I won't be too far behind the others.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
@Phil15
I have the same order but no change whatsoever. Still #18 and still open 😫

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Pharaoh89
I Plan to Stick Around

@Meowmix I'm #4 of 5 of the Galaxy S10e on the reservations for business. I'm having it shipped to my home... Any idea how I can do a trade in? Would I be able to bring my receipt to the store and do a trade in there? I think that's what I did when i pre-ordered the S7.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Phil15
I Plan to Stick Around
@Tobi78 have you notice anychange since the beginning of the week?

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Kouadjo23
I Plan to Stick Around
@Phil15 . Yes I got called yesterday. S10+ has been deliver to store. I can go pick it up between Friday to Sunday

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

DillonN
I Plan to Stick Around

I just got the email outlining changes to my account, still no shipping though. Literally ordered during the Samsung event on Feb 20 lol

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

sabesh
I Plan to Stick Around

It should be $300 + $35, as the phone value is > $25.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

robx7fcna
I Plan to Stick Around

@Meowmix wrote:
Hello @robx7fcna

I have been doing the reservation threads for years. The information I give out as more accurate then the reps from Rogers. So yes I'm 100% sure.

They changed this back with the S8 device launch. All Rogers store require you to pay the price up front including taxes. Rogers changed this as many would scam then and not pay.

I'm just trying to get clarification, because it doesn't line up to my personal experience, so don't take it as a stab at your integrity of reservation threads 😉 . I too have been pre ordering for years back to the note 3.

 

I actually was an s8+ pre orderer - I paid device on next bill - Maybe I'm lucky???

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @Pharaoh89

Unfortunately the trade in ONLY works of you do the upgrade in store only. So unfortunately u can't do that as they won't be able to do it.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Ya @DillonN. Have a look at the PDF's attached. The term for the phone starts today....without the phone.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @robx7fcna

Some are able to get lucky and have it attached to their bills doing ship to home and others have to pay upfront with their CC.

It depends on ur account history and what not.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Meowmix
I'm a Trusted Advisor
Hello @tierackk

Most carriers do this. They have the phone in stock and scanned it into the system and updated the IMEI number in ur account.

That means that u will started the contract 2 days earlier just not with the phone until launch.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Neonridr
I Plan to Stick Around

I guess they only bonus is if your IMEI number has been updated that might mean your phone is shipping sooner than later.. 

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

tierackk
I Plan to Stick Around
Hey @Meowmix,
Ya i realize that and it's actually a good thing to get rolling on your contract asap. Not knocking it, it's just such a tease.

Re: Samsung Galaxy S10, S10+ and S10e Reservation / Questions

Tobi78
I Plan to Stick Around
@Phil15
I changed my contract earlier this week but pre ordered on reveal day. The only email I got was the change of plan but no mention of the phone.
It still says "open" and under "my device" it's still my S7 Edge. No phone call or email. Everything unchanged 😱
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