Samsung Galaxy S10, S10+ and S10e Reservation / Questions

[Meowmix]

Hey Everyone!

Welcome back to my annual Samsung Galaxy Reservation thread! Once again its the time of the year that Samsung has announced their new Galaxy line up. Rogers has Opened up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 3 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions Cat Happy

**Labels Added**

[Tobi78]

I'm #18 on the S10+ white 128 GB and it's still open. Getting a little nervous here 🤣

[Phil15]

It would be nice to know how many people is ahead of you or just to take out of the ranking the people that have been treated...

[adrianand]

How do I find out what my pre-order status is? 

[Meowmix]

Hello @adrianand

If you did a ship to home order, you do not see any status on ur order. You will only get a email shipment and a email saying ur account has changes done.

Reservation to the store? Log into my Rogers and goto device reservation and it will show it there

[Tobi78]

@adrianand
You can find it there
Home | MyRogers | Products & Services | Device Reservation

[denka]

Do we know what is S10 upgrade price is? Can;t tend to see it on website, keeps asking me to login to my account

[Terraforce18]

I'm 21 and have the same options as you. I'm getting nervous too. I'm still Open

[tierackk]

Thanks for the info @Meowmix. It's 12pm where I'm at and no email :(. Not looking likely, but I'll cling on to some hope.

[Neonridr]

@tierackk yep, nothing to report.  I will be sure to share as soon as I get anything from Rogers regarding the phone.  I am hoping at the very worst I get a shipping notification tomorrow and then get the phone on Monday.  Fingers crossed.

[hannah13]

Called Rogers. Customer support said it would take 3 weeks to ship to home. HARD TO BELIEVE THAT.... 

[Neonridr]

I would take that with a grain of salt.  It's possible they are overwhelmed with demand, but 3 weeks sounds a little fishy.

[shaggyskunk]

If you haven't learned anything about customer service reps - know that most of them are clueless - sad but true.

[tierackk]

@Neonridr
So a slight change to my account. My device balance is now that of the S10+. No email on shipping, but they have changed my balance. Would be nice if I had the actual device 1st.

[DillonN]

Mine has also changed to the new balance, no email though. Must have just happened because I was looking at it for a different reason like 20 minutes ago

[tierackk]

Where exactly can you see the IMEI info.  I cannot find the area anywhere.  The only thing possibly close is the "Manage My Device" section, but there are only links to 

Change My SIM

Unlock My Device

Shop for Accessories

Device Reservation 

[Neonridr]

@tierackk @DillonN  yep, mine as well.  I did receive an email just now from Rogers outlining recent changes to my account (namely me upgrading my device to the S10) with a breakdown of what I changed.  But no shipping info yet.

[User346346]

I had ordered a "ship to home" device while the S10 presentation was going on by samsung - so no doubt one of the first.  I had paid for it during the presentation in full and ever since then I've had no emails from rogers after all the "your changes to your account" stuff was applied - all on feb 20th.    Rogers won't ship these devices until after march 8th which totally sucks considering people in the US and other telecoms started to get their devices march 5/6.    It's quicker to get your reservation sent to the store so you can get it the morning of March 8th.  

[hannah13]

On my rogers account it says -$$$ the device cost but they charged my credit card as well... did they double charge me?

[Neonridr]

@User346346 agreed, at least I know what I will be doing when I inevitably upgrade for the S12 in 2 years time.  Although when the S8 came out somehow I got mine before the majority of others.  I remember the uproar on the forums here where everyone was saying they could get theirs and I had mine in hand delivered to my work.

I didn't upgrade until the beginning of this week so no doubt I will be at the bottom of the "ship to home" pile, but at least if I start seeing people getting shipping notifications then I will have hope that my time will come soon.

I am not expecting to get this device before the weekend, I just hope we don't have to wait too far into next week to get some sort of movement on our accounts.

[Phil15]

not really im still waiting to know if im gonna have to the phone tomorrow in store...

[tierackk]

Pretty ridiculous that choosing ship to home results in a black hole.  Rogers is the only carrier that provides no info.  I ordered during the unpacked  event thinking ship to home will be perfect as I go overseas for business on the 10th.   I had ordered as soon as it became an option...what a mistake and lesson learned.   I forgot that I picked up at store a few years back.   Rogers has no problem taking the money, while not providing any details on whats going on.  Thankfully there is someone like @Meowmix who fill's in information and he/she doesn't even work for Rogers.